Updating your Stripe descriptor ensures that customers recognize transactions from your store. Follow these steps to update your descriptor in BridgeAthletic:
Steps to Update Your Stripe Descriptor
Go to Payments and Store Landing Page
Log in to your BridgeAthletic account and navigate to the Payments and Store section.
Click Settings
In the Payments and Store section, locate and click on the Settings tab.
Update the Statement Descriptor
Scroll down to the Statement Descriptor field. Enter your desired descriptor, ensuring it meets Stripe’s requirements (see below).
Statement Descriptor Requirements
A complete statement descriptor—either a single static descriptor or the combination of a prefix and suffix—must meet the following criteria:
Contains only Latin characters.
Contains between 5 and 22 characters, inclusive.
Contains at least one letter (if using a prefix and a suffix, both require at least one letter).
Does not contain any of the following special characters:
<,>,\,',",*.Reflects your Doing Business As (DBA) name.
Contains more than a single common term or generic website URL. A website URL alone is acceptable if it provides a clear and accurate description of the transaction on a customer’s statement.
Important Notes
The descriptor must be updated to either your name or your business name. It's common that the descriptor is pulled from your website and may also reference your LinkedIn or Instagram profiles.
If your descriptor is restricted, our support team will need to make the changes on your behalf.
For more information, refer to Stripe’s official documentation: Stripe Statement Descriptors.
If you need assistance, please reach out to our support team at support@bridgeathletic.com