In this article, we will walk through how to set up payments in BridgeAthletic. Using payments, admins can collect from clients a one-time charge or create a subscription (ongoing/recurring charges). Through the payments dashboard, subscriptions and one-time payments can easily be created and managed.

Table of Contents:

Getting Set-Up:

How to Access Payments in Bridge

Connecting your Bank Account and/or Debit Card

Payment Dashboard in Bridge:

Payments Dashboard Overview

Overview Tab

Create Payment/Subscription Tab

Payments History Tab

Subscriptions Tab

Fees:

Pay Out

Application Fee

Access to Payments

To access payments, click on the icon in the top right corner of the screen when logged in to Bridge from a computer. On the dropdown menu select "payments". This will take you to a portal to connect your bank account to Stripe.

Note: All admins in an organization will have access to payments. However, only ONE bank account can be connected per organization.

Adding your Bank Account and Credit Card Information

We partnered with Stripe to ensure a secure payment system. All of the information added during this step is securely stored in Stripe. BridgeAthletic does not have access to any of this information. Read more here: https://stripe.com/docs/security

How to get set up:

Click "Set up Payments" to create a new Stripe account or connect an existing account.

Go through the flow to connect either a bank account or debit card to Stripe.

Note: Instant Payouts will only be available for users who add a debit card.

When you are done with this step, it can take up to 48 hours for Stripe to approve your account. Please check back on the payments tab in Bridge to check the status of your account.

Why are they asking so many questions?

Stripe needs to ensure correct and legal use of their payment system, which is why you will need to enter in information such as your address and information about your business.

Need More Information:

You may see that your account was not yet accepted because you need to add additional information (see screenshot below). Again, Stripe manages this process to safely and securely set up your account to handle transactions. Please update any information as needed.

Learn more about the Stripe Approval Process here: https://support.stripe.com/questions/new-stripe-account-approval-process

Payments Dashboard in Bridge

Overview

Under the payments tab in Bridge, you (an admin) will have access to the following functions. We will go into further detail on each of these sections below:

  1. Overview page: On this page, you can manage your balance and cash out.

  2. Create Payments: On this page, you can create one-time payments or subscriptions for different clients.

  3. Payments History: On this page, you can manage and view all subscriptions and one-time charges. Each payment will show its status of either completed, incomplete, refunded, or canceled.

  4. Subscriptions: On this page, you can view the status of all subscriptions: Active, Trialing (w/ date), Canceled, or Cancels On (w/ date).

Now, let's dive into each of these pages and their functionality.

Overview Page:

Here is the main functionality on this page.

  1. Your Balance. This can be a positive or negative number depending on if you have issued any refunds.

  2. Available for Payout. This is the amount you have available to cash out from Bridge directly to your debit card. This will take up to 5 business days to transfer.

  3. Your Stripe Account. You can open a dashboard in Stripe. This is where you will update any information about your bank or business.

  4. Recent Charges. You will see a running list of the recent changes including the client's name, the date of the charge, and the amount.

Create Payments / Subscriptions tab:

There are two types of charges that you can create, either a one-time charge or a subscription. Clients can only be charged if they are already a member of your organization in Bridge.

One-time payments: A one-time payment is a fast and easy way to charge a client a single, non-recurring payment.

Steps to follow:

  1. Select a client (this user must be in your organization)

  2. Label the charge. This label will appear on the invoice.

  3. Enter the payment amount and choose currency

  4. Select the payment method. You can manually enter the client's credit card or send an invoice via email. Note: Email invoices are valid for 30 days.

Subscriptions: You can set up recurring charges to a client's account with no further permissions needed.

Note: clients can only have one subscription active at any given time. Updating a subscription will automatically cancel the original subscription.

Steps to follow:

  1. Select a client (this user must be in your organization)

  2. Select or create a new product. You will want to create a unique name so you can easily identify what the subscription is

  3. Select billing period: 1, 3, 6, or 12-month options

  4. Enter the payment amount and choose currency

  5. Add Coupon. You can create coupons and determine the amount. It can be a fixed amount or percentage. A coupon can be applied for one month, multiple months, or forever.

  6. Add trial. You can create a trial to apply to the subscription. The client will then be charged at the end of the trial period. Note: Please designate the trial duration in days.

  7. Select the payment method. You can manually enter the client's credit card or send an invoice via email. Note: Email invoices are valid for 30 days.

  8. Review payment summary. This will show you the product, coupon, trial, when the charge will occur, and the amount.

Payment History Tab:

Organization admins will have access to view all charges on this page.

Payments will be listed with the following status:

  • Succeeded

  • Refunded

  • Incomplete

On this page, you can refund a charge and send a receipt via email.

Subscriptions Tab:

Organization admins will have access to all subscriptions. On this page, you will see a list of all subscriptions with their current status. The status can be any of the following:

  • Active

  • Trialing with the end date of the trial

  • Canceled

  • Cancels on date

This page is where you can change subscriptions and cancel subscriptions.

Changing Subscriptions:

  • If a user upgrades their subscription, the time spent on the upgraded package will be added to the next billing cycle invoice.

  • If the user downgrades their subscription, a prorated credit will be applied to the next billing cycle invoice.

Canceling Subscriptions:

  • When canceling a subscription you can choose to cancel immediately or at the end of the billing cycle.

  • If you choose to cancel immediately you can select to refund with the cancelation.

  • Refund: A refund can be for the last payment or for a prorated amount

Payouts:

Payouts is the process of cashing out your balance to your debit card. You can do this whenever your balance on the overview tab is greater than 25 or 50 cents, depending on your payout option. The payout will be credited within 5 business days.

Read more about payouts here: https://stripe.com/docs/payouts.

Below are your payout options:

  1. Daily payout: Auto payout, free for the user, minimum of 25 cents.

  2. Instant Payout: Manual payout, 1% Stripe processing fee, a minimum of 50 cents.

Processing Fees:

We want to help you monetize and grow your business using our payments system. For that reason, BridgeAthletic will not be charging any fees.

All fees are handled solely through Stripe. This processing fee will vary depending on if you are using a domestic or international credit card.

Read more about Processing Fees here: https://stripe.com/pricing

Stripe Processing Fee (Domestic Cards) : 2.9% + 30¢

Stripe Processing Fee (International Cards) : 2.9% + 30¢ + 1%

Bridge Fees: 0%.

Example of Charge with Fees (Domestic):

Make a charge of $10

------------

Stripe fee = 2.9% + $0.30 = $0.59 (for US cards)

Bridge receives = $0

Your Organization receives = $10 - $0.59 = $9.41

Example of Refund with Fees:

Refund the $10 charge

------------

Your Org returns $9.41 + $0.59 = $10 (the received amount + the initial Stripe fee)

User receives = $10

Read more about refunds here: https://stripe.com/docs/refunds

If you have any questions please reach out to us at support@bridgeathletic.com

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