For an added layer of security, Mutli-Factor Authentication can be enabled within Bridge. This enables a second form of authentication that needs to be provided when logging in to the Bridge platform on the web or mobile. Each user within an organization will need to enable this individually. We provide the steps below to get set up and information on recovery tokens.
How to set up MFA in Bridge
Accept your email invite and log in to Bridge on the web
Navigate to your Settings in the top right corner of the screen
In Settings, find Multi-Factor Authentication
Select Manage
Choose to use email, the Authenticator app, or both as your MFA
The next time you log in to Bridge you will be required to complete the login
Recovery:
Users who lose access to their MFA
If you lose access to your email or Authenticator app you will not be able to log in to Bridge. Please reach out to your admin and they will be able to send you a recovery token to use to log in.
How to send a Recovery Token (Admin Only)
Admin can send a recovery code to users in the Security tab
Open settings and navigate to the Security tab.
You will see a list of all members in your organization and whether they have registered for MFA or not.
For users who have registered for MFA, you can initiate recovery by clicking on the button besides their name.
The user will receive the recovery token in their email.
Note, if an admin needs a recovery token for their own access please reach out to Bridge at support@bridgeathletic.com.