Creating an account with brightwheel as a staff member allows the ability to clock in a timecard, check in students, log activities, and message parents.

ℹ️ If you are using brightwheel as a staff member and a parent, review our resource here for more information on how the accounts should be set up.

Activate a new account

If you received a direct email invitation, follow the instructions provided within that email and click Get started.

If you were added as staff but did not receive an email invitation, proceed with the steps below, using the email address your program used for your invitation.

Go to the brightwheel sign in page on the web or open the mobile app
Click Sign up
Select Teacher / staff member or Admin / director
Enter your email address and password, then hit Continue to enter the verification code to complete the setup

💡 For more information on how to use brightwheel as a teacher, check out our Teacher Training video!

Troubleshooting

I'm getting a "This account cannot be activated" error.

This usually happens when you click Sign Up instead of Sign In for an account that already exists. Go to the brightwheel sign-in page and log in using your existing email and password. If you don't remember your password, select Forgot password to reset it.

I'm not seeing my program or any students after signing up.

Your program needs to add you as a staff member using the same email address you signed up with before you can see any program data. Reach out to your admin to confirm your email is listed correctly under their Staff & Payroll page.

I haven't received an invitation email.

Check your spam folder for a message from brightwheel. If it's not there and your program already added you, you can still sign up manually at the brightwheel sign-up page using the same email your program has on file for you. When you sign up, be sure to select "Join a School" instead of "Create a New School" to be connected with your current program.

I'm not receiving my verification code.

Check your spam folder for a message with the subject "brightwheel verification code." Make sure the email address you're signing up with matches the inbox you're checking.

FAQs

I'm not receiving my 6-digit verification code in my email inbox. What's wrong?	Check your spam folder for any messages with a subject of 'brightwheel verification code" Check that the email address you're using to activate your account is the same inbox you're checking for the message in Search your entire inbox for the subject and sender outlined above (especially if you're using filters!)
I’m getting an error message using my 6-digit verification code. What’s wrong?	We know this can be frustrating and there are a few different scenarios that could be causing you to receive an error message. Review the error message provided after inputting your code to determine what the suggested resolution steps are. The error message "This account cannot be activated" indicates the account has already been set up. To fix this, take steps to sign-in to brightwheel instead of clicking sign-up.
What If I haven't been invited yet?	If you haven’t received an invitation, follow these steps: Visit the brightwheel Sign-up page Sign up as a Staff or Teacher and follow the outlined steps to create a new account Once created, your program will need to ensure you are added with your email address before you can see any program data or student profiles from your account

Sign up for brightwheel as staff