Admins and Managers are able to manage and delete staff members on the website and mobile app. Admins can remove a staff member with any role and Managers can only remove staff member's with the role of Manager, Lead Staff, or Staff.
Once a staff member has been removed from a program, they will no longer have access to any school or student information. It's also important to note that removing a staff member will also remove the Staff Messaging history and the message thread(s) will be unrecoverable.
Table of Contents
Remove Staff Members
On the Web
Navigate to the Staff section on the website
Locate the staff member to delete
Click the Options dropdown menu on that staff member's row
On the Mobile App
From the Administrator Home screen, click on Staff
Click the staff member's profile to delete
Scroll to the bottom of the page and click the Delete button
Click Delete again in the pop-up screen to complete the action
Please Note: If a removed staff member is needed to be reactivated, this can be done by contacting the brightwheel support team or by inviting the staff again with the same email address connected to their staff account.
Export Employee Records
Once a staff member has been removed from brightwheel, their name will no longer appear in the drop-down menu when viewing Timecards and Payroll reports. These reports should be exported PRIOR to removing these staff members for quick access to these historical records at a later date. If a report needs to be run after an employee has already been removed, please see our payroll for removed staff resource.
Shared Login Information
We do not recommend having staff members use shared login information. Room Device Mode is a feature we recently built to avoid having staff members share logins.
If staff members already share login information, please make sure that all passwords are changed when terminating a staff member. Please also contact the Support team to have a forced logout done on all devices.
Temp or On-Call Staff Members
In cases where a staff member or teacher is not regularly working, such as a substitute or on-call teacher, administrators/managers can still create staff accounts for these employees. When this employee is called in, simply update their room assignment to reflect where they are working that day. When they are no longer needed in that room, remove all room assignments for that user. This allows check-in records to be logged for that employee but does not give them access to school records when they are not actively working.