Brightwheel is here to help!
Get quick answers in the Help Center
We recommend searching our Help Center as the quickest way to find instructions about how our tool works. By clicking this article, you are already in our Help Center and can search your question at the top of this page.
We recommend bookmarking our Help Center for easy access later:
Or, you can access it from your brightwheel account:
(App) Tap the ≡ icon > Help > Help Center.
(Web) From the purple menu, click Help.
Receive updates & news
Visit your brightwheel newsfeed to view the latest info on new or updated features, tips and tricks to get more value out of brightwheel, or register for free events like webinars or workshops!
How to access your newsfeed:
Log in to brightwheel on the web
Click the chat bubble in the bottom-right corner
Click News
Contact Support as an Admin or Staff
Administrators using brightwheel Premium can reach us via live chat during business hours (9AM - 6PM EST) and receive assistance in seconds, just follow the Ask a question steps below! ⬇️
Ask a question
On the app
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On the web
Log in to your account
Click the chat bubble in the bottom-right corner
Select Ask a question
Type and send your message
Create a ticket
Our support is designed to fit your day. Quickly submit a ticket at any time by filling out our detailed submission form and our team will keep you updated on the status of your request.
On the app
Log in and tap the = menu icon in
the top left cornerTap Help and then Send Message to Customer Service
Under 'Create a ticket' select Contact brightwheel Support
Fill out the form and tap Create ticket
On the web
Log in to your account
Click the chat bubble in the bottom-right corner
Under 'Create a ticket' select Contact brightwheel Support
Fill out the form, then tap Create ticket
Contact support as a student contact
Your child's provider is your primary contact for most questions and can be reached via Messaging in brightwheel. In the rare case of a technical issue or if you need to deactivate your account, our Support Team is here to help.
On the app
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On the web
Log into brightwheel on the web
Click Help on the sidebar
Click the chat bubble in the bottom right corner
Select Chat with us > I need help with an existing brightwheel account
Select the options that further describe your issue/question
Provide as much information as possible
