If this content does not match what you see in your account, you may be on our legacy billing platform.

The first step in accepting payment online through brightwheel is to add a deposit account. This is the account that online payments made by payers will be deposited into — it must be a checking account affiliated with a United States bank. It is the fastest and easiest way to get money from payers to you!

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Add a Deposit Account

In order to add a deposit account and collect payments through the brightwheel app, the School Information section needs to be completed. Once that section has been filled out, the option to add your bank account information will be displayed.

Input School Information

To get started, an administrator can enter the school’s information through the Billing Settings page. Make sure to have the required information ready, including the school’s complete address and the EIN or SSN of the primary billing administrator.

  1. Log in to brightwheel on the web

  2. Open the Billing tab from the purple dashboard menu, and select Settings/Activate Account

  3. Click to open the School Information section

  4. Select Corporation/LLC or Individual/Sole Proprietorship
    Corporation/LLC: This option is for any programs that have an Employer Identification Number (EIN) issued by the IRS
    Individual/Sole Proprietorship: This option is for programs that do not have an EIN. The Social Security Number of the billing administrator is required by law. The billing administrator must be the individual that taxes are filed under. For more info, see: Why do you need personal information to verify my company's billing account?

  5. Click Continue

  6. Complete the requested fields in their entirety, and click Save

Please Note: Your Billing Administrator should be the person who manages and is authorized to make decisions about the company's funds. That can be the owner, site manager, staff accountant, etc. The Billing Administrator does not need to match the name of the Bank Account owner.

Deposit Account

Once the above information is complete and saved, the option to add a deposit account will appear. The deposit account must be a checking account connected to a United States-based bank. To add your account, enter the bank’s routing number the desired checking account number, and click Save.

Next, you will be required to verify ownership of your administrator account through a two-factor authentication (2FA) process. This extra layer of security is added protection for your brightwheel billing account to ensure your program’s funds are safe and secure. This measure is also commonly referred to as two-step verification, 2-step verification, or dual-factor authentication.

A pop-up will appear prompting you to input the verification code that was sent to the email address associated with your brightwheel administrator account. You can view the Administrator Email Address in the School Information section in Billing Settings. If the verification code sent to your email doesn't arrive, make sure to check your Spam folder! Please note this code expires after 10 minutes, and brightwheel will never ask for the code outside of this process in our platform.

Once the 2FA process is completed, the deposit account will be successfully added!

Tax Details

This section will only appear if the Corporation/LLC option was chosen in the first step. In order for our payment processor to verify the center as a business entity, the Legal Business Name and Employee Identification Number (EIN) are required. Be sure these match exactly with the IRS records. Once this information is saved a pop-up will appear to confirm the details entered.

It can take up to three business days for your account to be fully verified and ready to receive payments. The best way to ensure that your account is verified quickly is to enter all required information as accurately as possible. While the account is being verified, the details entered cannot be edited.

Once your account has been verified, you can determine the payment methods and settings that best fit the needs of the center.

Verify a Deposit Account

Sometimes the payment processor will request additional information about the deposit account and/or the billing administrator. These additional steps are taken to confirm the identity of the listed person and help prevent the misuse of the brightwheel billing platform.

In the case that additional information is required, the account administrator will receive an email outlining exactly what steps need to be taken, how to follow up, and a direct email address in case there are any questions. Responding to these requests in a timely manner is vital to getting the program up and running on brightwheel billing as quickly as possible.

For more info, see: Why do you need personal information to verify my company's billing account?

Update a Deposit Account

After the original deposit account has been verified, administrators can change the routing and account numbers to update the deposit account at any time!

  1. Navigate to the Billing section of brightwheel

  2. Go to the Settings tab

  3. Click Deposit Account

  4. Update your routing and account numbers

  5. Click Save

  6. Two-factor Authentication (2FA): enter the verification code that was sent to the email address associated with your brightwheel administrator account. Please note this code expires after 10 minutes, and brightwheel will never ask for the code outside of this process in our platform.

    1. If the verification code sent to your email doesn't arrive, make sure to check your spam folder!

  7. Click Save to verify the code and Save again to save the new deposit account information

Remove a Deposit Account

Removing a deposit account will mean that parents will no longer be able to make payments through the brightwheel platform. To remove a deposit account for any reason, please complete this form. Our support team will be able to assist in removing this account and will follow up once complete.

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