Brightwheel will send a push notification informing a student contact that there is an update regarding a student they are associated with for them to view. Push notifications are configurable from both, the mobile device settings and from within the brightwheel app for more granular notification options.
Types of Notifications
Student contacts with Parent and Family permissions can receive push notifications for the following updates about their student:
Messages - New messages from staff members or administrators
Actions - Any activity or action that the provider has logged throughout the day, these are further configurable from within the app
Product Updates - Messages from brightwheel regarding important product updates, these notifications are very rare.
Customer Support Replies - Notifications when brightwheel’s customer support team replies to an inquiry.
New Customer Support Chat - Notification when brightwheel’s customer support team reaches out directly.
ℹ️ New Paperwork (Forms & Requests or Documents) shared by a program to be filled out by guardians does not result in an automatic Push Notification at this time.
From within the app, brightwheel provides additional options where student contacts can further configure their notification settings. Keep in mind that each childcare provider utilizes brightwheel in their own way, some of these actions may not be logged for students at the center.
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💡 It is highly recommended that both Messages notification options remain enabled to ensure good communication between the provider and student contacts.
Device Notification Settings
Android and iOS devices allow users to limit general notifications from specific applications. While the application provides more granular options. To adjust notification settings from the device itself (these steps may vary by device):
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App Notification Settings
Brightwheel enables student contacts to configure which activities result in a push notification. This allows them to stay engaged while limiting the number of notifications received throughout the day.
iOS App Notification Settings | Android App Notification Settings |
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ℹ️ Push Notifications default to ON when an account is created.