Did you create the wrong account type?

Are you a parent but created a teacher account or a teacher that created a parent account by accident? No, problem! Email us at support@mybrightwheel.com and we will remove your association so you can create the correct account type.

Are you a parent AND a teacher/staff member?

This is a common scenario. Parents who are also teachers will need 2 brightwheel accounts with 2 separate email addresses. We offer different levels of access for a teacher and a parent which is why we require that they are different emails. As a teacher you have access to all of the students in your classroom where as a parent you can only access your child(ren).

Are you leaving us for good?

We are sorry to see you go but happy you gave us a chance. Email us directly at support@mybrightwheel.com and let us know how we can improve or if there is anything we are missing and we will take care of shutting down your account.

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