Skip to main content

Internet connection has gone down

D
Written by Duncan Di Biase
Updated over 3 months ago

⚪ White LEDs

  • Solid White (Online)
    Your Eero is happily connected to the internet.
    ​Tip: If one device won’t connect, double-check its Wi-Fi settings or manual.

  • Flashing White (Starting Up)
    Your Eero is booting and establishing a connection.
    ​Tip: Give it up to 5 minutes—it’ll settle into solid white when ready.

🔵 Blue LEDs

  • Flashing Blue (Bluetooth Pairing)
    You’re in setup mode.

    1. Ensure Bluetooth is on:

      • iOS: Settings → Bluetooth

      • Android: Settings → Connections → Bluetooth

    2. If Bluetooth fails, choose “Set up with Serial Number” in the app and enter the SN (with dashes) found under your Eero.

  • Solid Blue (App Setup Complete)
    Your Eero is online but awaiting final steps in the app.
    ​Tip: Open the Eero app and finish naming your network, setting a password and adding any extra nodes.

🔴 Red LEDs

  • Flashing Red (Resetting)
    Your Eero is erasing its settings—allow up to 5 minutes to return to solid white.

  • Solid Red (Offline)
    Your Eero has lost its internet link. Try this in order:

    1. Check Cables: Ensure power and Ethernet leads are fully seated.

    2. Power-Cycle: Unplug for 30 seconds, then re-plug.

    3. Soft Reset: Hold the reset button for 7 seconds (until yellow), then wait for white.

      • ⚠️ Don’t hold longer than 15 seconds or you’ll delete your network. You’ll need to re-add devices in the app.

    If it still stays red, our support team is standing by to help.

🟢 Green LED

  • Solid Green (Ready for Next Eero)
    You’ve got multiple Eero units—this one is waiting to be added. Complete each node’s setup one at a time in the app.

🟡 Yellow LED

  • Solid Yellow (Power Issue)
    Your Eero isn’t getting proper power.
    ​Tip: Always use the official power adapter that shipped in the box.

⚫ No Light

  • No Light (Powered Off)
    Your Eero has no power or its LED is disabled in the app.
    ​Tip:

    • Check the power socket.

    • In the Eero app, go to Settings → Troubleshooting → LED Control.

eero Internet Backup: Stay Online, No Matter What

Even the best connections can hiccup—so why let an outage slow you down? eero Internet Backup keeps you seamlessly connected by automatically switching to a nearby mobile hotspot or secondary Wi-Fi network when your main broadband goes offline. And once your service is back, it flips right back—no action needed.


Why You’ll Love It

  • Instant Failover: As soon as your primary internet drops, your eero switches to your backup source in seconds.

  • Hands-Free Recovery: When your main connection returns, eero reverts automatically. No fiddling, no faff.

  • Uninterrupted Work & Play: Keep video calls, streaming and gaming alive, even during maintenance or outages.

How to Enable & Manage

  1. Open the eero App

    • Ensure you’re on the Home tab and have the latest app version:
      ​Settings → Troubleshooting → About

  2. Turn On Internet Backup

    1. Tap Internet at the bottom.

    2. Select eero Internet Backup.

    3. Toggle On.

  3. Add Your Backup Network

    1. Tap Add a Network.

    2. Choose your mobile hotspot or secondary Wi-Fi from the list.

    3. Enter its password and save.

Strengthening & Troubleshooting

  • Weak Backup Signal?
    Position your phone or hotspot closer to your primary eero node to boost reception.

  • Backup Not Connecting?
    • Confirm your backup network’s SSID and password are correct.
    • Check that your hotspot allows connections from other devices (some phones disable this after time).

  • Still Stuck?
    Restart your eero and hotspot: unplug both, wait 30 seconds, then power up in this order—ONT/router first, then hotspot.

With eero Internet Backup in your toolkit, you’ll never miss a beat—whether you’re in the middle of a crucial video call or on the verge of a gaming victory. Enjoy peace of mind and keep living at full speed!

Did this answer your question?