Not Playing Ball? Troubleshooting Eero Setup
Our Eero setup is usually a cakewalk, but sometimes hiccups happen. If you’re stuck, try these quick fixes—direct from the Eero Help Centre for the Eero 6+ series:
1. Check That Bluetooth Is On
The Eero app pairs with your router over Bluetooth.
iOS: Settings → Bluetooth → On
Android: Settings → Connections → Bluetooth → On
2. Use the Router’s Serial Number
If auto-detection fails, tap “Set up using Serial Number” in the app.
Find the SN on the sticker under your Eero (it starts with “SN” followed by dashes).
Include the dashes exactly as shown.
3. Try a Different Phone or Tablet
Occasionally, device-specific quirks or outdated OS versions can trip up setup.
Ensure your device is running the latest iOS or Android update.
If issues persist, grab a friend’s device and try again.
4. Power-Cycle Your Eero
A classic “turn it off and on again” often does the trick:
Unplug the Eero’s power cable.
Wait 30 seconds, then plug back in.
Watch the LED pulse white—once it’s solid, reopen the app and resume setup.
Still Stuck?
If you’ve tried the above and setup still won’t budge, our support team is ready to help:
Live Chat: Click the chat bubble at the bottom-right of any page on our site.
Let’s get you online—fast, fun and fuss-free! 🚀