Try to Reschedule First
Rescheduling keeps the client, retains the revenue, and avoids refund-related fees. Most guests will work with you if you offer flexibility.
Understand the Fee Impact
Stripe processing fees are non-refundable. You’ll still be charged, even if the payment is returned.
Brindlechute booking fees are only refunded if the entire payment is reverted—not for partial refunds or adjustments.
Offer Future Credit Instead
If the client isn’t ready to commit to a new date, offer to apply their payment as credit toward a future trip. You can log this in the client’s notes and apply it as a discount on their next booking. It maintains goodwill and avoids fees.
Need Help Deciding?
If you’re unsure how to proceed, reach out to Brindlechute Support. We’re here to help you choose the best option based on the situation.