If a trip has a Payment Scheduled status, you’ll need to cancel that payment before charging in a different way. Here’s how:
Steps to Cancel:
Open the booking where the payment shows as Payment Scheduled.
Click the Audit trail tab at the top, beside Booking info.
Select the Payments filter.
Locate the scheduled payment. Scheduled payments sit above the divider marked The above are scheduled for the future.
Click Cancel on that payment.
Once canceled, you’re free to:
Charge a different card
Accept an offline payment
Manually log a payment
Why Cancel?
Scheduled payments lock in the original method. Canceling gives you flexibility to adjust when plans change.
For everything else the audit trail records, see Understanding the Booking Audit Trail.