Sometimes plans change—whether it’s a conflict, cancellation, or last-minute availability shift, you may need to assign a different guide to a trip. Brindlechute makes this easy while keeping your team informed every step of the way.
Open the trip
Navigate to any trip that already has a guide assigned, either from bookings or trip calendar.
Click the guide’s name
This opens the dropdown with your full guide roster.Remove the current guide
Click Clear in the bottom left of the dropdown.
The guide will receive an email that they’ve been unassigned.
This update will reflect in their Guide App.
The action is tracked in the trip’s communication history.
Assign a new guide
Select a new guide from the roster.
They’ll receive an email notification.
The assignment will reflect in their Guide App and the trip’s communication history.
Clearing a Guide vs. Removing the Guide Slot
Clear empties a guide slot — it doesn't remove it. The trip unit stays active and keeps counting toward the trip's guide slots; it just shows as Unassigned until you pick someone else. That's the right tool when the trip still needs the same number of guides and you only want a different person on it.
If the trip needs fewer guides — the group shrank, or the client dropped a boat — clearing the guide won't reduce the slot count. Remove the trip unit instead: open the booking, click Edit (top right), expand Per-unit details, click the X on the unit that's no longer needed, redistribute Persons across the remaining units, and Save.
The notification differs depending on which you do. A guide cleared from a unit that stays on the trip gets an unassignment notification. A guide on a unit that's removed entirely gets a Trip Canceled notification.
For the full breakdown, see Understanding Per-Unit Details When Creating or Editing a Booking.