Fee overrides let you discount client booking and payment processing fees on individual bookings—perfect for handling client concerns, loyalty discounts, or special agreements. This gives you full flexibility to adjust fees without changing your global settings.
To apply override:
Open the desired booking and click Edit at the top right.
Scroll to Invoice Summary and toggle Fee Override on.
You’ll see three sections: Card, ACH Debit, and Custom.
Client Booking Fees: Toggle between % or $, then enter your discount.
Payment Processing Fees (Card & ACH): Enter a custom percentage to reduce or increase these fees.
Review your updates.
Click Save in the top right to confirm changes—your invoice will update automatically.
Tip: Fee overrides are a great tool for keeping customers happy when they question added fees. You can reduce or remove costs as needed without impacting future bookings or system-wide fee settings.