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Manage pre-trip and post-trip reminders for large bookings

See how reminder timing works on large bookings and how to quickly resend or share client trip details using the client portal link.

Brindlechute sends reminders based on the overall booking, not each individual trip. This keeps communication clear and avoids overwhelming clients.

How reminders work

Pre-trip and post-trip reminders go out a set number of days before and after a trip, based on the timing you configure in your Notification Settings.

For large or multi-trip bookings with client itineraries:

  • Pre-Trip Reminders
    Clients receive one pre-trip reminder, sent according to your configured lead time before the first trip in the booking.

  • Post-Trip Reminders
    Clients receive one post-trip follow-up, sent according to your configured delay after the last trip in the booking.

Brindlechute will not send separate pre-trip/post trip notifications for each individual trip inside the same booking.

Why we recommend one booking per month

A single monthly booking keeps itineraries organized, prevents duplicate reminders, and keeps reporting tidy.

If a client needs their details again

You can quickly share the client’s itinerary:

  1. Open the booking.

  2. Scroll to Invoice Summary.

  3. Next to View Client Portal, select the caret.

  4. Choose Copy Client Portal Link and send it via text or email.

You may also select Resend Trip Confirmation to send a new confirmation email.

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