The Send Payment Reminders for Custom Offline Payment Bookings setting lets you control whether clients who choose a custom payment method (cash, check, Venmo, etc.) receive automated reminders to pay.
This setting only applies when Take Card to Book is turned on. Without Take Card to Book, reminders for offline payments will not trigger.
How it works
When a client selects a custom payment method, you decide whether Brindlechute should remind them to submit that payment:
If this toggle is off and Take Card to Book is on:
Brindlechute will not send payment reminders. This is useful when you’ve already coordinated the payment directly with the client, and reminders would be unnecessary.If this toggle is on and Take Card to Book is on:
Brindlechute will send payment reminders based on the trip start date. Clients will be reminded to provide their offline payment (check, cash, Venmo, etc.) within the expected timeline.
This gives you full control over how and when clients are prompted to follow through on custom payments.
How to configure
Open your Admin Panel in the top-left corner.
Select Fee Settings.
Scroll to Custom Payment Method Settings for Invoices and Web Checkout.
Toggle Send Payment Reminders for Custom Offline Payment Bookings on or off.
Confirm Take Card to Book is on—otherwise this setting will not apply.
Why it helps
Offline payments can take longer to arrive or may already be coordinated manually. This setting ensures reminders only go out when they’re actually needed.