Booking emails move through several stages before reaching a client. Brindlechute tracks each stage and displays a status on the booking's Audit trail tab, under the Messages filter, so your team always knows where a message stands.
Email Statuses
Scheduled — The email is queued to send at a future time (for example, a pre-trip reminder).
Processing — The email is on its way.
Delivered — The email was successfully delivered.
Bounced — The email failed to deliver. Hover over the status badge to see the reason, or click to open the detail, where the reason appears in the info sidebar.
Dropped — Delivery was not attempted. The same options apply for viewing the reason.
Viewing a Failure Reason
Open the booking from Bookings or the Trip Calendar.
Click the Audit trail tab, then select the Messages filter.
Hover over the status badge to see a tooltip with the failure reason, or click to open the detail modal for more information.
When an email has a Bounced or Dropped status, your team also receives an internal notification.
The Messages filter also has All, Sent, and Scheduled buttons for narrowing the list, and a View message button on each entry so you can read what was sent. See Understanding the Booking Audit Trail.