This feature is, for now, under beta test. It has been activated for only a few of our clients. If you don't see the following options in your backoffice, you may not be part of the beta test.
Learn all about Audience
If you are not familiar yet with Audience, we invite you to first read this helpsheet to get to know all the basics of Audience.
Specify an item
To create efficient workflows, you need to be able to precisely identify what your members do. For example, if you want to track which members purchased your introduction offer for then push them to subscribe.
With the following step we are going to learn how to do so on Audience.
Step 1: Add a trigger
This trigger can be an entry trigger, exit trigger or any trigger in your workflow.
Select "Event" as the type of trigger
Then select one of the events in the "Purchase" section
For our example, we are going to select the "Pass" event
Step 2: Specify an item
Reminder: Everything shown in this tutorial works for the following event in purchase:
Pass
Appointment pass
Shop item
Gift card
But it also works for the event "Creation" in the subscription section
By default, if nothing is indicated, the event will be triggered if any pass has been purchased. If you want the event to be triggered for a specific item:
Activate the toggle "Specify items"
Then select the exact pass you want in the list of items
To note: You can select multiple items at once. The rule between the items is a OR meaning that if a member purchases at least one of the items selected, the event will be triggered.
Click on "Confirm"
Click on "Save"
All good
Well done! This event will know be triggered only if the specified item has been purchased.
Don't forget that everything shown in this tutorial works for the following event in purchase:
Pass
Appointment pass
Shop item
Gift card
But it also works for the event "Creation" in the subscription section.