1st Step: Modify passes with unlimited credits.
On the platform go to Products > Passes and edit the pass with unlimited credits of your choice.
Scroll down and you will see the penalty option. To check how to set up the penalty for no-shows please check the following article: https://intercom.help/bsport-helpcenter/en/articles/7262426-penalties-on-no-show
2nd step: Activate the penalty system.
Tick the option "Too many late cancelations" and fill in the different options available:
Number of cancelations after which the penalty will take place
Number of days where the cancellations took place
Choose the penalty type: Temporarily block the pass or charge the member's account balance
Click on "Modify" to save.
ATTENTION: the penalty system is only applicable on passes with unlimited credits!