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Activate the penalty system on passes with unlimited credits
Activate the penalty system on passes with unlimited credits

The aim of this article is to teach you how to activate the penalty system on your passes with unlimited credits.

Kevin Bagayoko avatar
Written by Kevin Bagayoko
Updated over a year ago

1st Step: Modify passes with unlimited credits.

On the platform go to Products > Passes and edit the pass with unlimited credits of your choice.

Scroll down and you will see the penalty option. To check how to set up the penalty for no-shows please check the following article: https://intercom.help/bsport-helpcenter/en/articles/7262426-penalties-on-no-show

2nd step: Activate the penalty system.

Tick the option "Too many late cancelations" and fill in the different options available:

  • Number of cancelations after which the penalty will take place

  • Number of days where the cancellations took place

  • Choose the penalty type: Temporarily block the pass or charge the member's account balance

Click on "Modify" to save.

ATTENTION: the penalty system is only applicable on passes with unlimited credits!

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