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Upgrading Your Pass!

How to upgrade your Pass via our Ticketing platform

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Written by Frankee
Updated over a month ago

We're thrilled you've decided to join us all three days! 😆

Below is a step-by-step process for upgrading to an Industry Pass or Whale Pass.

To begin your upgrade, kindly log back into your via our Ticketing platform.

For ease, there is a direct link to it at the end of this article!

[PLEASE NOTE: please use the same email address used at checkout.]


​Once you're logged back in, you should be able to see your orders via the account dashboard, and to the far right you should see a "gear" symbol, which shows a drop down menu after clicking on it (screenshots below! )

Next, please click on "Change Order" ...

Here is when you'd be given the option to "Upgrade tickets" and complete the following fields.

Please feel free to let us know if you have any other questions via the website messenger!

Best,

BTC, Inc. Customer Experience Team

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