How to stop promotional messages: quick answer
How to stop promotional messages from an iGaming operator: first use the unsubscribe or marketing preferences controls in your account or in the message (email “unsubscribe” link or SMS “STOP”), then disable app push notifications, block numbers if needed, and contact the operator’s customer support to confirm opt-out. If messages persist, check for third-party marketing consents and, where available, complain to the relevant regulator or consumer protection authority.
Step-by-step practical guide
Use in-account settings: Log into your casino or sportsbook account and open Profile, Settings, or Marketing Preferences. Switch off promotional emails, SMS, calls and push notifications where options are offered.
Unsubscribe from emails: Open a promotional email and click the unsubscribe link. Most operators are legally required to include this link; changes can take a few days to take full effect.
Reply to SMS: For text messages, reply with the standard “STOP” or follow the opt-out instruction in the message. Providers usually process STOP requests automatically.
Disable app notifications: On your phone, open the device settings or the app’s notification settings and turn off push alerts for the operator’s app.
Block phone numbers: If you continue to get marketing calls, block the number on your device. Note that operators may use multiple numbers, so combine blocking with account-based opt-out.
Contact customer support: Use live chat, email, or phone to ask the operator to stop all promotional contact and to confirm which channels will be silenced.
Check for marketing partners: Some operators share data with affiliates or external marketing firms. Ask support whether messages are from a partner and request an opt-out from those lists too.
Close or restrict your account: If you no longer want any contact, you can ask the operator to close, suspend, or restrict your account. Closing an account may still require identity checks and handling of outstanding funds; ask support about the process.
What to check if messages keep coming
Multiple accounts: Promotional messages may be tied to other accounts under the same email or phone number. Ensure you’ve updated preferences for every account.
Shared contact data: If you used third-party sign-in (social media, payment provider) or accepted marketing at a partner site, you may need to opt out there too.
Spam filters and forwarding: Some emails may be forwarded or relayed via mailing lists. Verify the original sender and unsubscribe at that source.
Timing and processing delays: Unsubscribe requests can take a few days to process; allow a short window before expecting zero messages.
Legal opt-out options: In some regions you can register with national do-not-call lists or file a complaint with the gambling regulator or consumer protection authority if an operator breaks local marketing rules.
Important operator-specific limits and terms
Promotions and how operators communicate depend on the specific operator and their current terms. Promotion availability, eligible regions, age limits, bonus amounts, expiration, wagering requirements, game contribution, payout and verification depend on the operator and their published terms and conditions. Always read the operator’s marketing and promotional terms for exact details and check the privacy policy to see how your contact data is used.
Responsible gambling note
Stopping promotional messages can help limit temptation. If you’re concerned about your gambling, use self-exclusion, deposit limits, time-outs, or other responsible gambling tools offered by the operator or by your jurisdiction’s support services. Gambling involves risk; never gamble with money you cannot afford to lose and don’t allow minors access to gambling services.
Short FAQ
How long does it take to stop messages after I unsubscribe?
Processing times vary; email and SMS opt-outs often take a few hours to several days. If messages continue after a reasonable period, contact the operator and document your unsubscribe actions.
Can I stop messages from affiliates or partners?
Yes, but affiliates may maintain separate lists. Ask customer support which entity is sending the messages and request an opt-out from that specific source.
Will closing my account stop all promotional contact?
Closing an account usually stops marketing from that operator, but you should confirm the closure process, final statements, and whether any data will remain for legal reasons. Also opt out of any partner lists linked to your contact details.
What if an operator ignores my opt-out request?
If an operator ignores a valid opt-out, keep records of your requests and consider filing a complaint with the relevant gambling regulator or consumer protection authority in your jurisdiction.