Read the promotion T&Cs first: Locate the bonus details on the operator’s promotions page and look for the section that mentions maximum deposit, eligible payment methods, and restrictions.

Check your account currency: Maximums are often specified in a particular currency. Make sure you convert or confirm the equivalent if your account uses a different currency.

Use eligible payment methods: Some bonuses exclude specific deposit types (e.g., e-wallets, prepaid cards, or bank transfers) from qualifying or impose lower caps per method.

Enter any required promo code: If a promo code is part of the offer, enter it exactly where the casino requires. Follow on-screen prompts or the deposit form instructions.

Watch for stacking rules: Only one promo may be active per deposit for many operators. Avoid layering multiple bonuses unless permitted.

Verify your account: Identity and age verification can be required before bonus credit or withdrawals are processed.

Bonus not credited: Confirm you met the maximum deposit rule and used any required promo code. If everything seems correct, contact customer support and provide deposit details and timestamps.

Deposit over the cap: If you deposited more than the maximum, the excess might be excluded from the bonus. You can ask support for options, such as partial refund of the excess or splitting the deposit into separate transactions where allowed.

Wagering contributions not counting: Some games or bet types contribute less toward wagering requirements. Check the game-weighting table in the T&Cs and adjust your play accordingly.

Withdrawal blocked after bonus play: This can happen if wagering requirements haven't been met or if a promotional condition was breached. Provide requested verification documents and review the terms to identify any rule you may have missed.

Currency mismatches: A maximum expressed in a different currency can cause confusion. Ask support for the exact limit in your account currency to avoid exceeding it.

Eligibility: Promotions depend on the operator’s current terms and your jurisdiction. Not all offers are available in every country or to every player.

Age limits: You must be of legal gambling age in your jurisdiction. Operators require age verification as part of account opening and before processing bonuses or withdrawals.

Wagering and withdrawal restrictions: Bonuses usually come with wagering requirements, maximum bet limits while the bonus is active, and potential maximum withdrawal caps for winnings derived from a bonus. These are specified in the promotion details.

Time limits: Bonuses and their wagering conditions often have expiry dates. Unused or unmet bonus requirements after the deadline may result in forfeiture.