Promo code text as entered (or the promotion name)

Date and time the code was applied

Current status (e.g., pending, credited, expired, rejected)

Any related transaction or bonus ID

Notes about conditions, such as wagering restrictions or maximum bet rules

Log in to your casino account.

Go to your profile or account menu and find sections named “Promotions,” “Bonuses,” “Promo Codes,” or “History.”

Open “Promo code history,” “Bonus history,” or the ledger that lists bonus-related activity.

Click any entry to see details, attached terms, or reference numbers for support requests.

Open the casino app and sign in.

Tap your account icon, then look for “Promotions,” “My Bonuses,” or “History.”

Review the list and tap entries for more information or attached notes.

Promo code not appearing in history: Verify you completed the final confirmation step when entering the code. Check your email and in-app messages for confirmation. If no confirmation exists, the code may not have been submitted.

Bonus is pending or not credited: Many operators credit bonuses after verification or after a qualifying deposit. Check the promotion’s terms for any required actions and the operator’s stated processing time. If the wait exceeds the operator’s timeframe, contact customer support with screenshots of your entry and any deposit records.

Code shows rejected or expired: Review the promotion terms for regional restrictions, expiry dates, and single-use rules. Promo codes can be restricted to specific countries or account types and will be invalid once expired.

Discrepancies in bonus value or wagering rules: All promotional details are governed by the operator’s current terms. If what was credited does not match advertised terms, gather evidence (screenshots, emails) and submit a support ticket referencing the promo code history entry or bonus ID.

Age eligibility: You must be at least the legal gambling age in your jurisdiction (commonly 18+ or 21+ depending on location). Accounts for minors are strictly prohibited.

Location restrictions: Many promos are only available to players in specific countries or states; geo-blocking may prevent codes from working.

Wagering and withdrawal restrictions: Bonuses frequently carry playthrough (wagering) requirements and may limit withdrawals until those requirements are met. Certain games may contribute differently to wagering.

Single-use and stacking rules: Codes are often single-use per account and cannot be combined with other offers unless explicitly stated.

Verification requirements: Bonuses can be held until you complete identity or payment verification steps.

Account username or ID

Date and time you entered the code

Screenshot of the promo code history entry and any confirmation messages

Proof of any qualifying deposit or action required by the promotion