Check the promotions or cashier page to see whether the bonus has been applied to your account.

Confirm you used an eligible payment method and met any minimum deposit or other activation conditions in the bonus terms.

Make sure you entered any required promo code exactly as provided (if applicable) before or during the deposit.

Verify your account if KYC/identity checks are outstanding—bonuses are often withheld until verification is complete.

Gather evidence: take screenshots of your deposit confirmation, bank or e-wallet transaction, and the cashier or promotions screen showing the missing bonus.

Contact the casino’s customer support with your transaction ID, time and date of the deposit, and the screenshots you collected.

Promo code not applied or entered incorrectly: Some promotions require entering a code at deposit. Check spelling and case sensitivity.

Ineligible payment method: Certain cards, e-wallets, or bank transfer types may be excluded from bonus eligibility. The casino’s bonus rules list excluded methods.

Pending or declined transactions: If the deposit is pending, refunded, or declined by your bank, the bonus will not attach.

Account verification (KYC): Casinos often require ID and address documents before releasing bonuses or allowing withdrawals.

Regional or legal restrictions: Promotions can be restricted by country or jurisdiction; availability depends on your location and the operator’s current terms.

Multiple accounts or bonus abuse flags: If the operator detects multiple accounts or breaches of bonus terms, they may withhold bonuses.

Time limits: Some bonuses must be claimed or become active within a short window after depositing.

Technical issues: Browser cache, app glitches, or temporary server errors can prevent bonuses from applying immediately.

Your account username or registration email.

Date, time and amount of the deposit and the payment method used.

Transaction ID or reference from your bank or e-wallet.

Screenshots showing the deposit confirmation and any promotion or cashier screen indicating the bonus is missing.

A brief description of steps you already tried (e.g., cleared cache, reloaded app, completed identity verification).

Read the full bonus terms before depositing: eligibility, minimum deposit, time windows and excluded payment methods.

Enter any promo code exactly where required and double-check the promotions tab after deposit.

Complete account verification early to avoid delays in bonus approval or withdrawals.

Use the same payment method for deposits and withdrawals when possible, as some casinos restrict bonus eligibility for certain methods.

Keep a calm approach: do not chase losses or make larger deposits trying to “recover” a missing bonus.