Locate the Responsible Gambling or Help Center section on the casino website or app.

Choose the self‑exclusion option and specify the length (short, medium, long, or permanent) if offered.

Contact customer support if no online option appears—use live chat or email and state you want to self‑exclude.

Verify your identity if requested (ID, proof of address) so the operator can match your account and apply the block.

Ask how pending wagers, bonuses and existing balances are handled and whether withdrawals are permitted during the exclusion.

Confirm the effective date and obtain a reference or confirmation message for your records.

Consider additional tools such as deposit limits, time limits, or third‑party blocking software for extra protection.

Blocks access to account login and gambling products on the operator’s platform(s).

Prevents new deposits and may cancel or void active bonuses depending on operator rules.

Suspends marketing contacts from that operator, such as promotional emails and offers.

May permit withdrawal of remaining funds, subject to identity and anti‑money laundering checks; procedures differ between operators.

Can be applied across multiple brands if the operator group supports cross‑brand exclusion or via national schemes where available.

All casino promotions depend on the current operator terms and your location; self‑exclusion can affect eligibility for promotions and bonuses.

Age eligibility: You must be of legal gambling age to hold an account. Operators will close or block accounts if underage activity is detected.

Wagering and withdrawals: During exclusion, many operators allow you to withdraw existing balances after verification, but wagering and bonus usage will usually be blocked. Always ask the operator how they handle pending bets and bonus funds.

Duration and cancellation: Fixed‑term exclusions typically cannot be shortened. Permanent exclusions may require a cooling‑off period and formal request to reinstate if allowed by the operator.

Identification checks: Self‑exclusion requests often require ID verification to prevent misuse and to ensure the correct account is restricted.

Identity verification delays: If withdrawals or closures are delayed due to document checks, provide clear scans and follow up with support to expedite processing.

Persistent marketing from affiliates or third parties: Self‑exclusion blocks the operator, but you may still receive third‑party messages; ask support how to opt out or contact those senders directly.

Recurring payments: Cancel any stored payment methods or subscriptions linked to your account and contact your payment provider to stop recurring transfers.

Multiple accounts: If you have more than one account with the operator or related brands, request all accounts be included in the exclusion and confirm cross‑brand coverage.

Access via other operators: Self‑exclusion with one casino does not automatically block unrelated operators unless you use a national/self‑exclusion register or blocking software—check local options.

Cached login or saved credentials: Delete the app and clear browser cache or saved passwords to reduce temptation and accidental access.