When Would I Need This Article?
This article offers clear and practical guidance on how to navigate partial refunds using the NAYAX portal.
This is needed when:
When a customer has payed for multiple machines but needs to be refunded for a part of them.
Step-By-Step Instruction
NOTE: When you need to do a Partial Refund, Do not go through the bubblepay Portal. This will send a full refund to the costumer.
1. Go to the NAYAX Core portal
2. Choose the file reports and then dynamic Reports.
3. Go to Actor and choose your laundromat, this should pop up automatically. Enter the last 4 digits and lastly under Time Interval, pick the specific day of the transaction. Then press Search.
4. Allocate the transaction and press the arrow at the far right.
5. Select Request Refund.
6. Under Refund Details choose Refund Partial Amount. Fill in the amount you want to refund.
7. Under Refund Reason please specify which machine, for example "Machine x not started".
8. Request refund.