This article will guide you through the steps to refunding a customer via Nayax

See the below tutorial to watch to refunding a customer via Nayax or follow the step by step written instructions below.

Step 1. Log in to the Nayax website with your account details.

Step 2. Go to the "Reports" tab click on the "Online Report" then select the "Dynamic Transaction Monitor" page.

Step 3. Fill in the "Actor" field (your location) then go to the "Time Interval" field and select on the drop-down list the day you want to check for the last transaction period. (IE 10 days)

Step 4. The report will appear below.

Step 5. Then fill in the "Last 4 Digit" field and input the last 4 digit number of the customer you may want to refund.

Step 6. After the customer's details appear, right-click and then choose "Request refund".

Step 7. On the Request refund details, input the reason for the refund. (IE customer return)

Step 8. Then hit the Request refund button.