Use this to change the customers username or password if they have forgotten or are struggling to log into Bubblepay

See bellow video tutorial for step-by-step and screenshot instructions.

Step 1. Log in to the BubblePay website using your username and password.

Step 2. Click Admin Dashboard.

Step 3. Click Manage Users.

Step 4. Search the <client's name> or <Clients Email> or you can use the keyboard shortcut ctrl+f and then type the name or their email address.

Step 5. Locate the customer site and then click on their profile.

Step 6. Change the Login into a new Username. (ONLY IF REQUIRED)

Step 7. If you want to change the Password then click the button Update Password.

Step 8. Type in the new Password. (Our default new password is: Password)

Step 9. Confirm the new Password.

Step 10. Then click the button Save New Password

Step 1. Reply back to the client (via the original method of contact - IE if the client emailed, email back) with their new login details.

The email template

Hi <Customer Name>

We have updated your login details to

Username: <Client Username>

Password: <Client Password>

Please let us know if you have any problems

Kind Regards,

<YOUR NAME>