This article will guide you through the steps to process a refund for a customers payment
When would I want to do this?
When you may want to process a refund
Machine coin malfunction
Customer purchased the wrong option or machine (eg. Washer instead of Dryer)
Customer was charged more than once
Video Tutorial
See bellow video tutorial for step-by-step and screenshot instructions
Step-By-Step Instructions
1. Login to the Bubblepay web portal
Enter your username and password to login
Login to Bubblepay Web Portal
2. Navigate to Transactions
Navigate to Transactions
3. Select the Transaction to Refund
Scroll down until you find the Transaction to refund
Select the transaction to refund
4. Check details (date, time and amount)
Check details and Click 'Issue Refund'
Select 'Issue Refund'
5. Confirm Refund
Confirm Refund
6. View Refunding Status and click 'X' to exit
Transaction is now Refunding, click 'X' to exit.
7. Transaction Status will remain 'Refunding' for aprox 2 days
The transaction Status will remain 'Refunding' for aprox 2 days. Once the bank has issue the refund the Status will change to Refunded.