Order merging is a helpful function that allows you to combine multiple unpaid orders from an open table into a single order.
This can be particularly useful in the following cases:
Issuing a consolidated receipt: When a consolidated receipt is required or requested by the customer for all their orders.
Card payment: When customers want to pay multiple orders by card, merging is necessary. Because the POS terminals are integrated with Butler, one unique receipt is required for each card transaction.
Steps to Merge Orders
1. Go to the “Tables” Tab
While in Butler Panel, open the menu on the left and select the “Tables” tab.
2. Select a Table
Click on the open (red) table that has the unpaid orders you want to merge.
3. Choose “Merge Orders”
In the table actions window that appears, select “Merge Orders.”
4. Select Orders to Merge
In the new window that appears, you will see all unpaid orders currently on that table. Select the orders you want to merge by clicking the checkmark icon next to each order.
You can also select all orders by clicking the general checkmark icon located in the purple box at the top right of the screen.
5. Merge
Click the “Merge Orders” button at the bottom of the screen.
6. Confirm
In the confirmation window that appears, click the “Execute” button to complete the merge.
Result:
The selected orders will be merged into a single new order.
The receipts of the original individual orders will be voided, and a new receipt will be automatically issued for the merged order.
The table will now show only one unpaid order, which includes all items from the merged orders.