Buymie Complaints Procedure
If you need to make a complaint, the principal assigned to deal with complaints is:
The Head of Customer Care
Loft 31, 3 Westland Court, Cumberland Street South,
Email address: firstname.lastname@example.org
Company Registration Number: 567895,
Step-by-step complaints procedure
If you’re not completely happy with our service, we’d like to hear about it so we can do something to put it right.
We do everything possible to ensure our customers get the best possible service. However, sometimes we may not get things right the first time. When that happens, we want you to tell us what went wrong so we can try to put the matter right.
How and where to complain
In writing – write to us and address your letter to The Head of Customer Care. (Due to Covid-19 & Work from Home initiative, we recommend avoiding this avenue)
By email – use the email address email@example.com and the subject 'Complaint FTAO Head of Customer Care'
If we cannot reach an agreement with you?
If we can’t agree on a solution with you within the eight-week complaint period, we will: - Issue our final decision via email or letter explaining our final position.
Competition and Consumer Protection Commission
We aim to resolve all complaints internally. However, after receiving our final decision letter, you may have the right to refer your complaint to the CCPC for further advice.