There are five emails that you can edit from the Email Template Editor. Each of these emails is sent automatically based on a certain trigger. This article addresses the third email, called the 'Import Email', what it is for, and when it is sent.
First, some context: often times merchants will install Buzzbassador already having some ambassadors in their program that existed before they started a Buzzbassador account. Whether these pre-existing ambassadors were being managed in excel sheets or a different app, once the merchant installs Buzzbassador, they then need to import these pre-existing ambassadors into Buzzbassador. Each ambassador needs to have an account created and have a code created for them OR have their current code linked to them within Buzzbassador (for tracking purposes). That is why we offer the import pre-existing ambassadors feature.
Once these pre-existing ambassadors are imported, they need to be informed that they have been migrated to a new tracking system. They need to be told that they have a new Buzzbassador account, and that all of their generated referral sales, payouts, and code usage will be tracked from there from now on. That is what the 'Import Email' is for.
What is the Import Email
The import email has one main purpose: to inform your existing ambassadors that they have been imported to a new ambassador management system (Buzzbassador), and that an account has been created for them. So, if you are importing ambassadors, you will need to explain everything to them in the 'Import Email' content.
When is the Import Email sent
The Import Email is sent to every ambassador that you import, immediately after you import them, as long as you have the "active" switch for the 'Import Notification Email' turned on (as shown below).
If that switch is turned on, each ambassador on your import list will receive the Import Notification Email as soon as the import is complete.
What should I include in the Import Email?
Lucky for you, we have several pre-built templates that you can use. Of course, you may want to change out the text, but it just gives you a starting point to show you what info may be helpful to include. Let's break down some things to include in the Import Notification Email:
1. Explain what Buzzbassador is
It's important to explain what Buzzbassador is, and tell them that they will now have their own Buzzbassador account and dashboard to log into.
2. Give them some next steps
Buzzbassador will send a 'set password' email to all ambassadors you import, so make sure to let them know to look out for that.
3. Make sure they know their codes
Whether your ambassadors already had assigned discount and referral codes or Buzzbassador created new ones for them, you need to make sure your ambassadors know what their codes are and how to use them.
If you need any further help, please don't hesitate to send us a chat at the bottom right corner of your app screen, or email us at firstname.lastname@example.org.