If you’re looking for details about our 100 Wash Guarantee for printed and embroidered logos, how the warranty works, or what to do if your decoration becomes damaged after washing, this guide explains everything you need to know.
Important Note:
This guarantee applies only to logo decorations (printed or embroidered) and does not cover the garment fabric or construction.
What is the 100 Wash Guarantee? 🔄
The 100 Wash Guarantee covers eligible printed and embroidered logos against specific decoration issues, including cracking, peeling, abnormal fading, and thread damage.
The guarantee applies only to logo decoration, not the garment itself. It does not cover fabric damage, garment construction, or other issues unrelated to the printed or embroidered logo.
Printed Logos 🖨️
Cracking
Peeling
Major or abnormal fading
Embroidered Logos 🧵
Thread fraying
Significant thread fading
Detaching or unraveling
If the decoration fails before reaching 100 washes, we’ll make it right 💙
Which items are covered? 👕🧥
Most apparel items, including t-shirts, hoodies, polos, and outerwear, are covered unless otherwise noted, as long as they include a printed or embroidered logo.
What Are the Eligibility Requirements?✅
To qualify for the 100 Wash Guarantee, your item must meet both of these requirements:
You must have owned the item for at least 1 year.
The item must be no more than 2 years old.
Meeting these requirements does not automatically guarantee approval. The reported issue must also fall within the covered decoration conditions.
🖨️ What Logo Decoration Issues Are Covered?
Coverage depends on whether the logo is printed or embroidered.
You may submit a claim for decoration-specific issues such as:
Printed Artwork 🎨
Cracking
Peeling
Abnormal fading
Embroidery 🪡
Unraveling or fraying threads
Loose or detached embroidered sections
Heavy or abnormal thread discoloration
🚫 What Is Not Covered by the 100 Wash Guarantee?
The guarantee covers only printed and embroidered logos. It does not cover:
❌ Fabric issues (holes, pilling, shrinking, thinning)
❌ Garment stitching, seams, or construction
❌ Zippers, buttons, or other garment hardware
❌ Snags caused by external objects
❌ Stains, tears, or accidental damage
❌ Damage caused by improper washing or care
❌ Standard wear and tear unrelated to the logo decoration
If the issue affects the fabric or garment rather than the printed or embroidered logo, it is not covered by this guarantee.
What happens if my item fails before 100 washes? 🎁
If your claim is approved, you will receive store credit equal to the original purchase price.
Store credit is the stated remedy under the 100 Wash Guarantee. The claim must be reviewed and approved before credit is issued.
How do I submit a claim? 📨
To request a review, contact Stadium through the website chat or email hi@bystadium.com. Include the following information:
Your order number: This helps the team identify your purchase.
Clear photos of the issue: Show the damage to the printed or embroidered logo.
A brief explanation: Describe the issue and when or how it appeared.
The Stadium team will review your submission and follow up with the next steps.
Need more help? Contact us via CHAT / SEND AN EMAIL TO ✨hi@bystadium.com
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