Whether you made an accidental purchase or simply changed your mind, our guide provides all the information you need to cancel your order.
This article includes sections:
📌 Important Things to Know
Before canceling your order, keep these details in mind:
1-hour cancellation window: You must cancel your order within one hour of placing it.
Digital products: Virtual gift cards, experience vouchers, and similar digital products may be non-refundable once delivered. Review the applicable refund terms before purchasing.
Wrong order type: If you accidentally placed a Myself or individual order instead of redeeming a gift, cancel the order within the 1-hour cancellation window and place the correct order.
Refunds for Myself orders and redeemable gifts with restricted links: Refunds for these order types are issued as Stadium Points.
Priceless Shop redeemable orders and redeemable gifts with Magic Links: If you cancel an order that is awaiting approval, you must use the same invitation link to place a new order.
🔎 Where Can I Find the Cancel Order Option?
You can access the cancellation option from three places: the Order Confirmation page, the Orders page, or the Order Tracking page.
Entry Point 1: Order Confirmation Page
After placing an order, you’ll be taken to the Order Confirmation page.
You’ll see a message indicating you have 1 hour to edit your order.
Click the “Edit Order” button to start the cancellation process.
Note:
For MySelf orders and Redeemable Gifts with restricted links: These orders are automatically approved.
For Priceless Shop Redeemable Orders and Redeemable Gifts with Magic Links: The order must be approved by the gift sender, but changes must be made within 1 hour.
Entry Point 2: Orders Page
From the Order Confirmation page, click the "GO TO MY ORDERS" button.
OR Navigate to the Orders Page
Expand the Sidebar Menu (if collapsed)
Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
(If the menu is already expanded, you can skip this step.)
Navigate to the Orders page
In the sidebar menu, locate and click on "Orders" to access your order details.
Locate the relevant order by searching using its order number.
Click the drop-down arrow to access the "EDIT ORDER" option.
Entry Point 3: Order Tracking Page
Navigate to the "My Orders" page and find your recent order.
Click "VIEW ITEMS & TRACKING" to open the Order Tracking page.
On the Order Tracking page, you will see the Edit Order button.
❌ How to Cancel a Myself Order or a Redeemable Gift With a Restricted Link
Follow these steps to cancel a Myself order or a redeemable gift with a restricted link.
Initiate Cancelation
After clicking on the "Edit Order" button from any entry points stated previously, the system will then show a child window showing how much time you have left to make changes to your order.
Select "CANCEL ORDER" to initiate the cancellation.
Confirm Cancelation
Click on the YES, CANCEL ORDER button to finalize the cancellation.
⚠️Important Note:
Refunds for Myself orders and redeemable gifts with restricted links are issued as Stadium Points.
After successful cancellation, you’ll receive a confirmation message.
Check Your Refunded Stadium Points
You can check your points history to confirm that your refunded Stadium Points have been returned.
For Company Workspace
If you are a Workspace owner, you can check the points history for either your User's Default Points Wallet or your Default Workspace Points Wallet.
If you are an admin, sender, or member, you will only have access to the User's Default Points Wallet in your company Workspace.
Points History Dashboard
From the Points Wallet dashboard, go to the STADIUM POINTS section and look for the order you recently canceled.
You will see the transaction status marked as Refunded, along with the total number of points returned to your account.
Place a New Order Using Your Refunded Points
If you wish to use the refunded Stadium Points to shop again, you may follow the instructions in this article ✨ How To Shop Using Your Stadium Points
🎁How to Cancel a Priceless Shop Redeemable Order or a Redeemable Gift With a Magic Link
Initiate Cancelation
After clicking on the "Edit Order" button from any entry points stated previously, the system will then show a child window showing how much time you have left to make changes to your order.
Select "CANCEL ORDER" to initiate the cancellation.
Confirm Cancelation
Click on the YES, CANCEL ORDER button to finalize the cancellation.
⚠️Note that since the order is awaiting approval, you’ll need to place a new order using the same invitation link after the cancellation.
A confirmation message will appear.
Click "RETURN TO HOME" to go back to your home page
Place a New Order
On your home page, visit the "Received Gifts" section to see the gift sent to you.
Click on the REDEEM button to create a new order.
Need more help? Contact us via CHAT / SEND AN EMAIL TO ✨hi@bystadium.com
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