If you need your order to arrive later, contact Stadium Customer Support as soon as possible to check whether a delivery delay can be arranged.
⚠️ Can I Delay My Stadium Order Delivery?
You may be able to request a delivery delay if your order has not yet been fulfilled or shipped. However, a delay is not guaranteed, and requests for items shipped directly from vendors may require additional coordination.
Keep these conditions in mind before submitting your request:
Orders placed within the last 24 hours:
Contact Stadium Customer Support immediately if your order has not yet been fulfilled.Orders already fulfilled or shipped:
Changes to the delivery schedule may no longer be possible.Items shipped directly from vendors:
Stadium may need to contact the vendor to confirm whether the delivery date can be changed. This may take additional time.
📦 How Do I Request a Delivery Delay?
Follow these steps to request a change to your order's delivery date.
1. 🔎 Check Your Order Status
Confirm whether your order has been shipped or fulfilled.
You can check your order status in your confirmation email or by logging in to your Stadium account and opening the Orders page.
For step-by-step instructions, see 👉 Where to Track Your Orders.
2. 💬 Contact Stadium Customer Support
If your order was placed within the last 24 hours and has not yet been fulfilled, contact Customer Support immediately to request a delivery delay.
When submitting your request, provide:
Your order number.
Your requested new delivery date.
Any relevant details about your delivery request.
You can contact the team through either of these options:
Email: hi@bystadium.com
Live chat: Use the chat option on the Stadium website.
3. 🚚 Wait for Delivery Confirmation
If your order contains items shipped directly from vendors, Stadium may need to contact the vendor to confirm whether the requested delay is possible.
The team will share updates once the vendor responds. Your requested delivery date is not confirmed until the change has been approved.
📞 How Can I Contact Stadium Customer Support?
For help requesting a delivery delay, use any of the following contact options:
Email: hi@bystadium.com
Phone: +1 (888) 646-6883
Phone support hours: Monday through Friday, 9 a.m. to 5 p.m. Eastern Time (ET).
Live chat: Use the chat option in the lower-left corner of the Stadium website.
Have your order number and requested delivery date ready to help the team review your request.
For more information about order cancellations, refunds, returns, and exchanges, read the article 👉 Cancellation, Refund, Return, and Exchange Policy for Recipients.
Need more help? Contact us via CHAT / SEND AN EMAIL TO ✨hi@bystadium.com
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