Wrapup Codes

Wrapup codes can be considered a concise way to refer to the outcome of the conversation. These codes can be used to access reports quickly. Call logs can be accessed based on closing code results and reports can be retrieved.

Note: Wrapup codes are used only for outgoing calls, not for inbound calls or campaigns.

Created wrapup codes can be either edited or deleted by clicking the icon next to the respective wrapup code name. As the name implies, please click edit to modify.

To create new wrapup code, please press New icon at the top right of the screen.

After filling out the the respective fields, press save to finalize it.