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C-Cube Punch App | Geolocation Isn’t Working

Jolyane Couture avatar
Written by Jolyane Couture
Updated over a week ago

If only one user is experiencing geolocation issues in the C-Cube Punch mobile app, while it works fine for everyone else, the issue is likely related to that user’s device or settings. Here’s a checklist to help you troubleshoot:

1. Check App Permissions
The user must allow the app to access their location.

iPhone: Settings → C-Cube → Location → Select “While Using the App” or “Always”
Android: Settings → Apps → C-Cube → Permissions → Location → Select “Allow all the time” or “Allow only while using the app”

2. Location Services Enabled
Is the phone’s GPS turned on?

Ask the user to restart their device or toggle Airplane Mode on and off to reset the location services.

3. App Version
Is the user running the latest version of the app?

Updating may resolve a bug affecting geolocation.

4. Battery Saver / Background App Management
Some Android devices restrict location access to save battery.

Go to: Settings → Battery → App Launch → Find C-Cube → Disable automatic management

5. Network Connection
If the user is in an area with poor GPS signal or no mobile data/Wi-Fi, geolocation might fail.

6. Account or Session Issue
Is the issue happening only with their account, or on their phone regardless of the account?

Try logging in with their account on another device, or a different account on their phone to test.

7. Device Compatibility
Some older devices or phones that are rooted/jailbroken may have GPS issues.

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