Refunds should be exported to QuickBooks Online to ensure end-of-month reporting is accurate.
It’s important to export both the expense (+ve entry) and the refund (-ve entry). Expense Management supports exporting refunds to the Credit Card Purchase, Journal Entry and Debit Card Expense modules of QuickBooks Online.
Things to remember when exporting refunds
Information cannot be exported if the total amount of the expense report is negative. For example, if the total amount of the report is -$200, QuickBooks Online will block this data from saving. For data to be successfully exported and saved, the total amount must be greater than or equal to zero.
Expense and refund entries can be submitted in the same or different expense reports. Once approved, both will be exported to QuickBooks Online.
Refund export examples
The following are examples of how expenses and refunds are exported to different QuickBooks Online modules.
Credit card purchase
Credit card credit
Debit card expense: Expense and Refund
Journal entry: Expense and Refund
If you have any more questions about exporting refunds to Quickbooks Online, contact our support team at support@capitalone.sage.com.