Unsuccessful Campaigns: When a campaign is not successful, Backers will receive credits back to their account, which can be used to back any active campaign on Cajole.
Direct Deposit Payments: Backers who made their payment via direct deposit may be entitled to a refund, provided the refund is issued to the same account from which the payment was made, and the payment amount was over $50. Refunds cannot be issued to a different account than the one from which the original payment was received.
Refund Request Procedure: Backers may request a refund by contacting Support at support@cajole.com at the conclusion of an unsuccessful campaign. Refunds will be processed in accordance with the terms outlined in this policy.
Leaderboard Perk Adjustments: If during the completion of a Cajole, a Campaign Target determines that a Leaderboard Perk is unmanageable, the Target must agree to an adjustment in their fee. This adjustment will ensure that Backers who earned those Leaderboard Perks are credited or refunded as specified in this policy.
Transaction and Processing Fees: Transaction fees deducted from the initial purchase will not be returned. Any ACH processing fees incurred for returning a payment will also be deducted from the refund amount.
By participating in a Campaign, Backers acknowledge and accept the terms of this Refund Policy. If you have any questions or require assistance, please contact our Support team at support@cajole.com.