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What's next after you create your account

Written by Calen Support

You've got an account. Nice one. A few short steps will get you ready to add money and send it.

Here's how

  1. Verify who you are. We'll ask for a photo ID, such as a passport or national ID, and sometimes a liveness check (a quick scan of your face). If you're opening a Nigerian naira wallet, we may also ask for a BVN. Follow the steps on the screen. This often takes from a few minutes to a couple of business days.

  2. Switch on your security basics. Go to Settings, then Security, and turn on two-factor authentication (an authenticator app or SMS). Set a PIN, and turn on Face ID or a fingerprint if your device offers it.

  3. Have a look around. Open your wallets and check which currencies you can hold. Wallet currencies include NGN, USD, CAD, GBP, EUR and supported stablecoins such as USDC, depending on what's enabled for your account.

  4. Add money using the receiving details we show you, or convert between wallets once you have a balance.

If we need anything else for verification, we'll tell you in the app or by email. You only need to update the bit that needs correcting.

Good to know: You'll see the fees and any limits on your dashboard, and before you confirm each transaction.

Quick tip: Do the security steps before you add a large amount. It takes less time than making a cup of tea.

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