If a payment, a sign-in or a message doesn't look right, tell us as soon as you can. The sooner we hear, the more we can do to protect your account, and other customers too.
Please report a payment you didn't authorise, a sign-in or password-reset notice you don't recognise, a message that claims to be from Calen and asks for a password, PIN or code, or a request to use your account to receive money and pass it on.
If you already think someone is in your account, follow What to do if you think your account has been compromised first, then tell us.
Here's how
Use an official channel. Don't reply on the suspicious message, and don't call a number it contains.
If you can sign in safely, open in-app chat and say you're reporting suspicious activity.
Or email support@calen.finance from the email on your Calen account, if you can.
If you can't sign in or use that email, write to us from another address and include the email or phone number on the account, so we can find you. We may then ask you to confirm it's you.
Include the date and time, the timezone you're in, any transaction reference, what happened in the order it happened, and screenshots of messages. Tell us if you shared a password, PIN or code, or installed any software.
Good to know: When we get a report, we'll look into it and follow up through in-app chat or an official Calen email. We can help you reset your password, review recent payments, and secure the account.
Quick tip: Keep the original messages. Don't delete them, and be wary of anyone who then contacts you claiming to be "Calen fraud" and asking for codes.
What's next: See What to do if you think your account has been compromised, and What Calen will never ask you. If you're in immediate danger, contact your local emergency services.