Lost your phone, or had a laptop taken? Act quickly. The aim is to stop anyone else using your sign-in, your 2FA codes, your app PIN, or a session that may still be open.
Here's how
Get to another device you trust, such as a laptop, a tablet, or a friend's device that you'll sign out of afterwards.
Sign in at https://calen.finance, or through the official app if you still have access on a second device. If you can't sign in, skip to step 5 and contact us.
Change your password in Settings, then Security, and sign out of the app or website on any device you no longer have.
Check your activity for any sign-in or payment you don't recognise. If you see one, follow What to do if you think your account has been compromised.
Contact us through in-app chat or support@calen.finance and tell us a device used for your account is missing. We'll help you secure the account, after we've checked it's you.
If the device itself is stolen, use the phone or computer maker's tools to lock or erase it, and consider reporting the theft to the police.
If that device was how you got your 2FA codes
If you used SMS and you can still get texts on that number, for example after moving the SIM, you may still be able to sign in, then change your 2FA method in Settings, then Security.
If you used an authenticator app and you saved backup codes, use one to sign in, then set 2FA up again on the new device and store new backup codes.
If you can't get a code and you don't have backup codes, contact us from a device you trust. We'll need to check it's you before we can help you back in. That can take longer than a normal password reset, on purpose.
Once you're back in, also change your Calen app PIN in Settings, then Security, then PIN, if it was saved on the missing device.
Good to know: Install the official Calen app only from the App Store or Google Play, or use the website you type yourself. Turn 2FA back on, and Face ID or a fingerprint if you want to.
Quick tip: If a password manager on the lost device may have been unlocked, change those passwords too.