Waiting on money you've sent to Calen, or that a client has sent you? Start with the usual timing for that route, then check a few details. See How long do payments take?
ACH deposits, for example, often take 1 to 3 US business days. NGN and Interac are usually much quicker. An incoming payment may show as pending in Activity until it has settled.
Here's what to check
You (or the sender) used the exact receiving details from your Calen wallet, including the name and any reference we showed.
The sender used a method that's actually available on your account, for example ACH, FedNow or wire for USD, if those details are shown.
For USDC or USDT, the token and network match what we showed in the app. A payment on the wrong network may not appear.
It isn't a weekend or public holiday, if the route only moves on business days.
If the sending bank or wallet shows the payment as sent, keep that reference handy.
Then tell us
Open in-app chat or email support@calen.finance and include the wallet you expected the money to land in, the amount and currency, the date and time it was sent, the sender's reference if you have it, and a screenshot from the sending bank or wallet if you can.
Good to know: We'll look it up and come back to you.
Quick tip: Copy receiving details from the app, don't type them from memory.
What's next: See How to add money, How to get account details to receive from clients, and How long do payments take?