WHYPAY?

Contact us

Grab us on live chat | Email: helpdesk@whypay.net | Call: 033 3443 3366

Written by Elliot Green
Updated over a week ago

Video Guides

Watch helpful video walkthroughs of the WHYPAY? service.

Written by Elliot Green
Updated over a week ago

How WHYPAY? works

Everything you need to know to get started.

Written by Carmen James
Updated over a week ago

Is this a free service? What are the charges?

Get totally FREE conference calls on an 03 dial-in number with the option to upgrade to a subscription plan for even more.

Written by Elliot Green
Updated over a week ago

What will I be charged for calling the 03 dial-in number?

Information on call charges for UK and overseas participants.

Written by Kieron James
Updated over a week ago

This seems too good to be true. How does WHYPAY? make money?

Our free service is made possible via small rebates we receive for the calls we support and our low-cost subscription plans.

Written by Kieron James
Updated over a week ago

Dialling in from abroad (using a foreign network)

International access for overseas callers.

Written by Kieron James
Updated over a week ago

Dialling in from abroad (on a UK mobile)

International access for UK mobiles roaming abroad.

Written by Carmen James
Updated over a week ago

Can I use my conference room more than once?

WHYPAY? conference rooms can be reused as many times as you like.

Written by Kieron James
Updated over a week ago

Is there an easy way to store my conference details?

There are multiple ways to store and access your conference details. Copy and paste, add to contacts, or use the speed dial feature.

Written by Carmen James
Updated over a week ago

How many conference rooms/organisers can I create?

Stick with a single, permanent conference room at no cost or upgrade to a paid subscription for up to 100 rooms/organisers.

Written by Elliot Green
Updated over a week ago

How many participants can join my conference call?

Up to 50 participants by default. Up to 100 participants with a paid subscription.

Written by Kieron James
Updated over a week ago

Adding other conference organisers

How to assign other members of your organisation as conference organisers on your account.

Written by Elliot Green
Updated over a week ago

What's the difference between an Admin and an Organiser?

Admins can add others as conference organisers on their accounts.

Written by Elliot Green
Updated over a week ago

Need more conference rooms or participants?

Upgrade your plan or contact us to get even more capacity.

Written by Elliot Green
Updated over a week ago

Can I view a history of my conference calls?

View the start time, duration and number of participants on previous conference calls.

Written by Carmen James
Updated over a week ago

Do I need any special equipment?

You can dial into a WHYPAY? conference from any touch-tone phone. No other equipment needed.

Written by Elliot Green
Updated over a week ago

How to schedule a conference call

Simply paste your dial-in details into an email/calendar event or schedule a conference via your online WHYPAY? account.

Written by Elliot Green
Updated over a week ago

Do I have to pre-schedule every conference call?

The built in scheduling feature is optional. Your conference room is always available, so you can simply dial in whenever required.

Written by Elliot Green
Updated over a week ago

Is there a time limit to conference calls?

Conference calls are time limited to 8 hours per caller.

Written by Elliot Green
Updated over a week ago

How do I record my conference call?

Stop scribbling, we've got this. Upgrade your account for a small fee to record as many conference calls as you like.

Written by Carmen James
Updated over a week ago

Where is my conference recording?

How to find a call recording for a previous conference call.

Written by Elliot Green
Updated over a week ago

Participant announcements

Choose what is heard when participants join or leave your conference call.

Written by Carmen James
Updated over a week ago

Moderator features summarised

Seriously useful tools for conference organisers

Written by Elliot Green
Updated over a week ago

Moderator PINs

Giving you more control over your conference calls and participants.

Written by Elliot Green
Updated over a week ago

Moderator required

Choose to start the conference only once a Moderator has joined.

Written by Elliot Green
Updated over a week ago

Telephone keypad controls

Mute yourself or other participants, lock the conference room, count or remove participants, all whilst the conference call is happening.

Written by Elliot Green
Updated over a week ago

Advanced muting modes

Change the muting behaviour of your conference calls

Written by Elliot Green
Updated over a week ago

Custom branding summarised

Make the right impression with custom branded conference calls.

Written by Elliot Green
Updated over a week ago

Custom 03 dial-in number

A conference call phone number specifically reserved for your organisation.

Written by Elliot Green
Updated over a week ago

Upload a custom welcome greeting

Reinforce your brand with a custom welcome greeting for all conference participants

Written by Elliot Green
Updated over a week ago

Optional professional greeting

For a completely seamless experience order a conference welcome greeting in the friendly WHYPAY? female voice.

Written by Elliot Green
Updated over a week ago

Select your waiting music

Tailor your conference waiting music to your taste/brand.

Written by Elliot Green
Updated over a week ago

Custom email branding

Enhance your conference invitations with your own logo, colour scheme and company information.

Written by Elliot Green
Updated over a week ago

How secure is WHYPAY?

WHYPAY? Privacy and Security Q&A for Public Sector Customers

Written by Kieron James
Updated over a week ago

Locking your conference call

For added security, use telephone keypad controls to lock your conference room on demand.

Written by Elliot Green
Updated over a week ago

What am I doing wrong?

If something's not working, check your internet browser for updates or get in touch with us directly.

Written by Elliot Green
Updated over a week ago

My room number and/or PIN won't work

What to do if your conference room number or PIN aren't being recognised.

Written by Carmen James
Updated over a week ago

DTMF issues: When your conference room number/PIN isn't being recognised.

Although rare, sometimes your phone may struggle to send the correct keypad signals for your room number/PIN. Here's what to do...

Written by Elliot Green
Updated over a week ago

Report a problem with your conference calls

Get help with audio issues, call quality or other problems experienced during a conference call.

Written by Elliot Green
Updated over a week ago

Is WHYPAY? compatible with my operating system/internet browser?

WHYPAY? is mobile responsive and can be accessed from most up-to-date operating systems/internet browsers.

Written by Elliot Green
Updated over a week ago