WHYPAY?

Contact us

Grab us on live chat | Email: helpdesk@whypay.net | Call: 033 3443 3366

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Video guides

Watch helpful video walkthroughs of the WHYPAY? service.

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How WHYPAY? works

Everything you need to know to get started.

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Is this a free service? What are the charges?

Get totally FREE conference calls on an 03 dial-in number with the option to upgrade to a subscription plan for even more.

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What will I be charged for calling the 03 dial-in number?

Information on call charges for UK and overseas participants.

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This seems too good to be true. How does WHYPAY? make money?

Our free service is made possible via small rebates we receive for the calls we support and our low-cost subscription plans.

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Dialling in from abroad (using a foreign network)

International access for overseas callers.

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Dialling in from abroad (on a UK mobile)

International access for UK mobiles roaming abroad.

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Can I use my conference room more than once?

WHYPAY? conference rooms can be reused as many times as you like.

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Is there an easy way to store my conference details?

There are multiple ways to store and access your conference details. Copy and paste, add to contacts, or use the speed dial feature.

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How many conference rooms/organisers can I create?

Stick with a single, permanent conference room at no cost or upgrade to a paid subscription for up to 100 rooms/organisers.

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How many participants can join my conference call?

Up to 50 participants by default. Up to 100 participants with a paid subscription.

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Adding other conference organisers

How to assign other members of your organisation as conference organisers on your account.

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What's the difference between an Admin and an Organiser?

Admins can add others as conference organisers on their accounts.

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Need more conference rooms or participants?

Upgrade your plan or contact us to get even more capacity.

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Can I view a history of my conference calls?

View the start time, duration and number of participants on previous conference calls.

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Do I need any special equipment?

You can dial into a WHYPAY? conference from any touch-tone phone. No other equipment needed.

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How to schedule a conference call

Simply paste your dial-in details into an email/calendar event or schedule a conference via your online WHYPAY? account.

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Do I have to pre-schedule every conference call?

The built in scheduling feature is optional. Your conference room is always available, so you can simply dial in whenever required.

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Is there a time limit to conference calls?

Conference calls are time limited to 8 hours per caller.

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How do I record my conference call?

Stop scribbling, we've got this. Upgrade your account for a small fee to record as many conference calls as you like.

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Where is my conference recording?

How to find a call recording for a previous conference call.

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Participant announcements

Choose what is heard when participants join or leave your conference call.

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Moderator features summarised

Seriously useful tools for conference organisers

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Moderator PINs

Giving you more control over your conference calls and participants.

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Moderator required

Choose to start the conference only once a Moderator has joined.

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Telephone keypad controls

Mute yourself or other participants, lock the conference room, count or remove participants, all whilst the conference call is happening.

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Advanced muting modes

Change the muting behaviour of your conference calls

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Custom branding summarised

Make the right impression with custom branded conference calls.

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Custom 03 dial-in number

A conference call phone number specifically reserved for your organisation.

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Upload a custom welcome greeting

Reinforce your brand with a custom welcome greeting for all conference participants

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Optional professional greeting

For a completely seamless experience order a conference welcome greeting in the friendly WHYPAY? female voice.

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Select your waiting music

Tailor your conference waiting music to your taste/brand.

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Custom email branding

Enhance your conference invitations with your own logo, colour scheme and company information.

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How secure is WHYPAY?

WHYPAY? Privacy and Security Q&A for Public Sector Customers

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Locking your conference call

For added security, use telephone keypad controls to lock your conference room on demand.

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What am I doing wrong?

If something's not working, check your internet browser for updates or get in touch with us directly.

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My room number and/or PIN won't work

What to do if your conference room number or PIN aren't being recognised.

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DTMF issues: When your conference room number or PIN isn't being recognised.

Although rare, sometimes your phone may struggle to send the correct keypad signals for your room number/PIN. Here's what to do...

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Is WHYPAY? compatible with my operating system/internet browser?

WHYPAY? is mobile responsive and can be accessed from most up-to-date operating systems/internet browsers.

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