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Contact host

How to get in touch with your host

Anton North avatar
Written by Anton North
Updated this week

Before booking

To protect our hosts’ privacy, we don’t share their contact information before a booking has been confirmed.

If you have any questions before booking, we recommend checking the listing, where most details such as amenities, check-in times, availability and rules are listed. You won’t be able to contact the host directly before making a booking, but we’re happy to help! Send us your question via the chat or at hello@campanyon.com, and we’ll either assist you directly or forward your message to the host.


After booking

Once your booking is confirmed, you will receive the host’s email address, phone number, and address in your booking confirmation. You can contact your host directly via:

  • Your Campanyon Inbox: Go to the Inbox section in your profile to send and receive messages.

  • Your Booking Details: Find your booking under “My Trips” and select “Send message to host” to start a conversation.


What to do if your host doesn’t respond

If you’ve reached out to your host but haven’t received a response, here’s what you can do:

  1. Send a message through Campanyon

    • Log in to your Campanyon profile.

    • Go to "My Trips" and find your booking.

    • Send a message directly to your host.

  2. Try other contact methods

    • Check your booking confirmation email for the host’s contact details.

    • If a phone number or email is provided, try reaching out that way.

  3. Contact Campanyon

    • If the host still doesn’t respond, reach out to us at hello@campanyon.com.

    • We’ll help you get in touch with the host as soon as possible.

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