What is Refund Protect and how does it work?
Refund Protect is an optional add-on you can select during checkout. It gives you the flexibility to apply for a refund if something unexpected happens and you can’t go on your trip.
If you add Refund Protect to your booking and an emergency prevents you from traveling, you can submit a refund request directly to Protect Group (not Campanyon). They handle the entire process and issue the refund if your case is approved.
What does Refund Protect cover?
You can apply for a refund if you're unable to travel due to a genuine emergency, such as:
Emergency circumstances (considered at Protect Group’s discretion)
Illness / injury (incl. Covid)
Home emergencies
Family emergencies
Pre-existing medical condition
Pregnancy complication
Death of immediate family
Public transport failure
Mechanical breakdown
Adverse weather
Theft of documents
Redundancy
Jury service
Court summons
Armed forces & emergency services recall
Relocated for work
Changes to examination dates
Government travel ban
Refunds are assessed on a case-by-case basis. The general rule is: if it was outside your control and you can provide proof, Protect Group will likely approve your refund.
How do I request a refund?
If you selected Refund Protect during booking, you’ll receive a “magic link” in your confirmation email. Here’s how to request a refund:
Click the link in your confirmation email.
Fill out the short form (your booking info will be pre-filled).
Upload any relevant documents (e.g. doctor’s note, cancellation notice).
Submit the request.
Many claims are reviewed automatically, and if approved, you could receive your refund within minutes.
What does it cost?
Refund Protect is optional and appears as a small extra fee during checkout. If you don’t choose it, your booking will follow Campanyon’s regular cancellation policy.
Is this part of Campanyon?
No – Refund Protect is offered by Protect Group. They manage all refund requests independently. Campanyon does not assess or approve these refunds.
Still have questions?
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