How to Request a Refund from CampusKnot

Your CampusKnot subscription renews automatically so your access doesn't lapse between semesters. If you'd rather not renew, you can turn off auto-renewal any time before your next billing date. Here's how.

Before You Start

When you subscribe, you agree to auto-renewal, and you can turn it off any time afterward.

Refunds are available within 60 days of the auto-renewal date.

If you forget to turn off auto-renewal, you can request a full refund within 60 days of the renewal date. See our Terms of Use for details.

Steps to Request a Refund

Step 1 Click on the question mark '?' in your screen's upper right corner

Click the ? icon in the top-right corner to open support options.

Step 2 Select the 'Send us a Message' option

Click Send us a message to start a conversation with support.

Step 3 Select the option 'Subscription Related Questions'

Select Subscription Related Questions to start your refund request.

Step 4 Click 'Request a Refund'

Select Request a Refund from the list of options.

Step 5 Enter your 'Name' and 'Email'

Once submitted, you'll see a confirmation that your refund is being processed within 3-5 business days.

💡 Cancel your subscription: To avoid auto-renewals, please cancel your subscription by following these steps.

Can't Access Your CampusKnot Account?

First and Last Name: Ensure it matches your account details
School .edu Email Address: This helps us verify your account

Once your request is submitted, our team will process the refund within 48-72 hours. You can expect the funds to be available in your account within 3-5 business days.