Nurx is a popular digital healthcare platform offering convenient and confidential access to birth control, STI testing kits, migraine treatment, acne care, and other prescription services. Their subscription-based system helps users get medication delivered automatically — but what if you want to stop? Whether you're switching providers, taking a break, or no longer need their services, canceling your Nurx subscription should be simple.
This comprehensive guide will walk you through all the available methods to cancel your Nurx subscription, provide tips for avoiding additional charges, and answer the most frequently asked questions. If you’re stuck or need personal assistance, reach out to Nurx customer service at +1-917-730-4428.
🔍 What Is a Nurx Subscription?
When you sign up for a prescription or medication through Nurx, you’re enrolled in an auto-refill subscription model. This means that:
You get your medication delivered regularly (monthly, quarterly, or based on your plan).
Your payment method is automatically billed at each cycle.
You can cancel, pause, or change the subscription through your account dashboard.
Some popular Nurx services include:
Birth control pills, patch, ring
Emergency contraception
Migraine and acne medications
PrEP (HIV prevention)
STI test kits
📝 Key Things to Know Before Cancelling
Before proceeding to cancel your Nurx subscription, here are some important points:
No penalties for cancellation: You can cancel any time.
Orders in process can’t be canceled: If your refill or test kit has already shipped, you’ll still be charged.
Cancel before your next billing date: Avoid unwanted charges by acting early.
Pausing is also an option: If you're unsure, you can pause instead of canceling.
Still unsure how to proceed? Call +1-917-730-4428 for guided support.
✅ How to Cancel Your Nurx Subscription
There are several convenient ways to cancel your Nurx subscription. Choose the one that works best for you.
🔹 1. Cancel Through the Nurx App
The Nurx app provides the most direct and user-friendly way to cancel.
Steps:
Open the Nurx app on your smartphone.
Log into your account.
Tap on “My Medications” or “My Services.”
Select the subscription you want to cancel.
Tap “Manage Subscription” > “Cancel Subscription.”
Confirm your cancellation and check your email for confirmation.
📲 Still confused? Call +1-917-730-4428 for live help.
🔹 2. Cancel Via the Nurx Website
If you prefer using a desktop or browser, canceling from Nurx’s website is just as easy.
Steps:
Go to www.nurx.com
Log in using your registered email and password.
Navigate to “My Account” or “Prescriptions.”
Click on the medication or service you'd like to cancel.
Choose “Cancel Subscription” or “Discontinue Treatment.”
Follow the on-screen prompts and confirm the cancellation.
A confirmation email will be sent shortly after.
🔹 3. Cancel by Calling Customer Support
Prefer a personal touch? You can call Nurx support to cancel your subscription.
📞 Call: +1-917-730-4428
Be ready with:
Your full name
Registered email address
Details of your subscription
Reason for cancellation (optional)
The representative will process your request and send you confirmation.
🔹 4. Cancel via Email Request
If you prefer written communication, you can also send a cancellation request via email.
Send to:
Email Template:
vbnetCopyEditSubject: Cancel My Subscription Dear Nurx Support Team, I would like to cancel my Nurx subscription. My details are as follows: Full Name: [Your Name] Email Address: [Registered Email] Subscription Type: [e.g., Birth Control, PrEP, etc.] Please confirm cancellation and let me know if there are any pending charges. Thank you, [Your Name]
⏳ Expect a response within 24–48 hours. For faster help, follow up at +1-917-730-4428.
🔹 5. Cancel via In-App Chat
Nurx’s in-app chat feature lets you talk to a customer care team member.
Steps:
Open the Nurx app or website.
Tap the “Help” or “Chat” icon.
Type in: “Cancel my subscription.”
You may be redirected to a team member or offered guided steps.
Don’t forget to ask for confirmation after completing the process.
🔁 Want to Pause Instead of Cancel?
If you plan to resume your subscription later, Nurx allows you to pause instead of canceling.
How to Pause:
Log into your Nurx account.
Navigate to the prescription you wish to pause.
Choose “Pause Refills” or similar option.
Select the reason and duration.
📌 You won’t be charged during the paused period, and service will resume automatically unless canceled later.
📬 What Happens After You Cancel?
No further charges will occur if canceled before the next billing date.
You may still receive your last order if it was already processed.
You lose access to ongoing consultations, follow-ups, and medication refills unless you resubscribe.
For any billing or shipping disputes, call +1-917-730-4428 immediately.
🧾 How to Confirm Your Subscription Is Cancelled
After cancellation:
Look for a confirmation email from Nurx.
Log in to your account and ensure the status shows as “Cancelled” or “Discontinued.”
Monitor your bank account to verify no further billing occurs.
Still seeing charges? Call +1-917-730-4428 to escalate the issue.
❗ Common Cancellation Issues and Fixes
Issue | Fix |
Already shipped medication | Can’t be refunded; cancel before next cycle |
No confirmation email | Check spam folder, or call support |
Can’t log in | Use "Forgot Password" or call +1-917-730-4428 |
Want to cancel but keep medical history | Your data remains unless requested for deletion |
📞 Need Help Canceling? Call +1-917-730-4428
Whether you’re facing a technical glitch or just want to ensure your cancellation goes through, the Nurx support line is the fastest way to get clarity. Representatives can handle everything from cancellations and billing issues to prescription inquiries.
🧠 15 Frequently Asked Questions (FAQs)
1. Can I cancel my Nurx subscription at any time?
Yes, there’s no minimum commitment. Cancel anytime through the app, website, or phone.
2. Is there a fee to cancel Nurx?
No. You won’t be charged any cancellation fees.
3. What number can I call for help?
📞 +1-917-730-4428
4. Can I cancel a shipment after it has been processed?
No. If the order is processed or shipped, it cannot be canceled.
5. How long does it take for cancellation to take effect?
Cancellations are typically immediate but may take 24 hours to reflect in the system.
6. How do I stop automatic billing?
Cancel your subscription before your billing date via the app or website.
7. Can I cancel my STI kit subscription?
Yes, STI test kits are part of your subscription and can be canceled the same way.
8. What if I only want to change medications, not cancel entirely?
You can edit your prescription through your account or talk to support at +1-917-730-4428.
9. Will my medical data be deleted if I cancel?
No, unless you explicitly request it.
10. Can I reactivate my subscription later?
Yes. Log back into your account and restart your service.
11. Do I need to talk to a doctor to cancel?
No. You can cancel on your own without physician approval.
12. Will I receive a refund after cancellation?
Only if a billing error occurred. Most orders are non-refundable once processed.
13. What happens to refills after I cancel?
All refills are stopped unless you reactivate your account.
14. Can I cancel on behalf of someone else?
Only if you have legal authorization or shared account access.
15. What’s the best way to confirm my cancellation?
You should get a confirmation email. You can also call +1-917-730-4428 to verify.
📌 Final Thoughts
Canceling a Nurx subscription is relatively straightforward, whether you prefer digital, email, or phone-based support. The most important step is to act before your next billing date to avoid unwanted charges. Always keep confirmation emails for your records and contact support if anything looks off.
For those seeking flexibility, pausing your subscription is a great alternative. But if you’re ready to stop completely, the process is in your control.
Still Need Help?
📞 Call Nurx Support at +1-917-730-4428
📧 Email: support@nurx.com
🌐 Website: www.nurx.com
Let this guide be your go-to resource for stress-free subscription management.