How to Cancel Your ProBiller Subscription
ProBiller is a third-party payment processor used by various online services, such as streaming, dating, or adult content websites. If you see charges labeled “PROBILLER.COM” or “PB *[Service Name]” on your bank statement, this guide will walk you through canceling your subscription to stop recurring payments. You can use the customer service number +1-917-730-4428 for immediate assistance or explore other methods like online cancellation, email, or chat. Follow these steps to ensure a smooth cancellation process.
Before You Begin
Understand ProBiller’s Role: ProBiller processes payments for subscription-based services but does not provide the content itself. Canceling through ProBiller may not always cancel the service with the merchant (e.g., the website you subscribed to). Check your subscription terms or contact the merchant if needed.
Gather Account Information: Have your full name, billing address, email associated with the account, the last four digits of your payment card, and the merchant’s name (e.g., the service you subscribed to) ready.
Timing: Cancel at least 3–5 business days before your next billing date to avoid additional charges.
Document Everything: Save confirmation emails, texts, or reference numbers, and note the date, time, and representative’s name for phone calls.
Check Refund Eligibility: ProBiller’s refund policy varies by merchant. Refunds for partially used memberships are typically not offered, but you can inquire during cancellation.
Cancellation Methods
Method 1: Cancel by Phone
Calling ProBiller’s customer service is the fastest and most reliable way to cancel your subscription.
Call Customer Service:
Dial +1-917-730-4428, available 24/7. Be prepared for possible wait times during peak hours.
Provide Account Details:
Clearly state, “I want to cancel my ProBiller subscription.”
Provide your full name, email, billing address, the last four digits of your payment card, and the merchant’s name to verify your account.
Request Confirmation:
Ask for a confirmation number and an email or text verifying the cancellation.
Note the representative’s name, date, and time of the call for your records.
Verify Cancellation:
Check your email or text for the confirmation.
Monitor your bank or credit card statements for 1–2 billing cycles to ensure no further charges occur.
Follow Up if Needed:
If you don’t receive confirmation or see unexpected charges, call +1-917-730-4428 again with your reference number. You can also contact your bank to dispute unauthorized charges.
Tips:
Be firm but polite, as representatives may offer retention deals.
If you don’t recognize the charge, ask the representative to identify the merchant to clarify the subscription’s origin.
If ProBiller cannot cancel the subscription (e.g., it’s managed directly by the merchant), they will guide you to the appropriate contact.
Method 2: Cancel Online
ProBiller offers a self-service cancellation option through their website for most subscriptions.
Visit the ProBiller Website:
Log In to Your Account:
Use the email and password associated with your subscription.
If you’ve forgotten your login details, use the “Forgot Password” option or call +1-917-730-4428 for assistance.
Navigate to Subscription Settings:
Locate the “My Account,” “Subscriptions,” or “Manage Your Subscription” tab.
Cancel the Subscription:
Click “Cancel Subscription” or a similar option.
Follow the prompts to confirm cancellation. You may need to verify your identity with account details.
Confirm Cancellation:
Check for a confirmation email from ProBiller. If you don’t receive one within 24 hours, call +1-917-730-4428 to verify.
Monitor Your Account:
Review your bank statements for 1–2 billing cycles to ensure no further charges. If issues arise, contact +1-917-730-4428.
Note:
Some subscriptions may not allow online cancellation, requiring you to contact the merchant directly or call ProBiller.
Method 3: Cancel via Email
If you prefer written communication, you can request cancellation via email.
Compose the Email:
Send an email to support@probiller.com or billingsupport@probiller.com from your registered email address.
Subject Line: “Request to Cancel Subscription”
Body: Include your full name, billing address, email, the last four digits of your payment card, the merchant’s name, and a clear statement like, “Please cancel my ProBiller subscription effective immediately.”
Request Confirmation:
Ask for a confirmation email or reference number to verify cancellation.
Send and Save:
Send the email and save a copy for your records.
Follow Up:
If you don’t receive a response within 2–3 business days, call +1-917-730-4428 to confirm the cancellation.
Verify Charges:
Check your bank statements for 1–2 billing cycles. If unauthorized charges appear, contact ProBiller or your bank with your documentation.
Method 4: Cancel via Live Chat
ProBiller’s website offers a live chat option for real-time assistance.
Access the Support Page:
Visit www.probiller.com and navigate to the “Support” or “Contact Us” section.
Start the Chat:
Click the “Start Chat” button to connect with a representative.
Provide Account Details:
Explain that you want to cancel your subscription and provide your account information (name, email, last four digits of your card, merchant name).
Request Confirmation:
Ask for a confirmation number or email to verify cancellation.
Save the Chat Transcript:
Save or screenshot the chat for your records.
Verify Cancellation:
Check your email for confirmation and monitor your bank statements. If issues persist, call +1-917-730-4428.
Additional Tips and Considerations
Refunds: ProBiller typically does not offer refunds for partially used memberships. To check eligibility, ask during cancellation or call +1-917-730-4428. You may need to provide a reason, such as unauthorized charges or billing errors.
Billing Disputes: If you’re charged after cancellation, contact ProBiller immediately with your confirmation details. If unresolved, dispute the charge with your bank, providing proof of cancellation (e.g., emails, reference numbers).
Merchant-Specific Cancellations: Some subscriptions require cancellation through the merchant’s website, not ProBiller. If ProBiller directs you to the merchant, check your confirmation emails or the service’s website for instructions.
Prevent Future Charges: After cancellation, remove your payment details from your ProBiller account if possible. Alternatively, contact your bank to block future charges from ProBiller.
Account Deletion: Canceling stops billing but may not delete your account. To delete your account, contact ProBiller or the merchant directly.
Unauthorized Charges: If you don’t recognize a charge, call +1-917-730-4428 to identify the merchant. If fraudulent, dispute the charge with your bank and consider replacing your card.
Monitor Subscriptions: Use apps like Emma or StellarFi to track subscriptions and prevent unexpected charges.
Common Issues and Solutions
No Online Cancellation Option: If the website doesn’t allow cancellation, call +1-917-730-4428 or contact the merchant directly.
Continued Charges After Cancellation: Provide ProBiller with your confirmation details. If unresolved, dispute with your bank.
Difficulty Contacting Support: Try live chat or email as alternatives. Call early in the morning to avoid long wait times.
Forgotten Account Details: Use the “Forgot Password” option or provide the last four digits of your card to ProBiller for account lookup.
Merchant Refusal: If the merchant claims they can’t cancel, escalate to ProBiller, as they control the payments.
Conclusion
Canceling your ProBiller subscription is straightforward when you follow the steps above. The most effective method is calling +1-917-730-4428 for immediate assistance, but online, email, and chat options are also available. Always request confirmation and monitor your bank statements to ensure no further charges occur. If you encounter issues, persist with ProBiller support or contact your bank to resolve disputes. For additional help, visit www.probiller.com or call +1-917-730-4428.